Shady Grove Fertility in Mechanicsburg, PA

They have been absolutely amazing. From starting out with fertility treatment to becoming pregnant with our miracle baby! I want to give a special shout out to ALL the providers that took care of me, check in staff and the MAs and my nurse Megan! Thank you for always bringing me up and being there through everything. We are truly SO blessed! 🩷💙

The absolute best fertility practice! so much patience, care, support and guidance. my fertility journey with shady grove Mechanicsburg was nothing short of exceptional. I cried during my first appointment just thinking about being in this journey in the first place, and then i cried at my last appointment knowing I wouldnt see them because I finally have a maintained pregnancy!!

Theres not a better fertility clinic than Shady Grove (especially the Mechanicsburg location!!). After struggling to get pregnant since 2018 with my local gyn/ob office doing medicated cycles, we decided it was best for us to move onto IVF. After a few recommendations from friends, we decided to reach out to SGF. After our first meeting with Dr. Kallen, I knew that we made the absolute best decision to begin our IVF journey with them! Dr. Kallen, Nurse Morgan, and the whole team at SGF Mechanicsburg and Towson were amazing. Every step of the way, I felt confident and cared for. Were so excited to announce that we FINALLY are pregnant with our baby, thanks to the team at SGF and their amazing care.Nurse Morgan is truly an angel, she was there every step of our journey, answering my million and one questions! We are so thankful for her and Dr. Kallen!

My free consult was easy to get and went really well. The dr was really helpful, informative, a bit of a giant load of info dropped at once, but overall good. Then, getting any further information was pulling teeth. They communicate almost exclusively through EMAIL, which if you’ve looked into this, you know that won’t work. Anytime I did get a call back, I was always unable to take the call. Call back 15 minutes later, nope change was gone. My insurance doesn’t cover, so I needed to know all the steps, the process the plan, coordinate and budget. I am a number and they really didn’t care. All I wanted was to get tests done to see if I had time to wait. I did not get those tests. So fingers crossed I guess. No other nearby fertility systems exist.

I cannot say enough about how wonderful the staff is in this office. We were made to feel welcome and cared for at every visit. On the days we were given bad news they cared for us like they were family and on the day we were given good news they celebrated with us like family too. I never felt judged for being emotional and they were always patient with my ever-growing list of questions. I never hesitate to tell people about the amazing care we received.

Dr. Nguyen was with us through our long journey (many years). She finally got me my bundle of joy (10 years in the making). Dr. Nguyen was amazing, empathic, caring and encouraging. I had a million questions, and the staff never seemed to bother when I would call. If I needed them they were there. They took care of me like I was a family member. It’s not an easy journey and it certainly was not an easy one for me. I knew Shady Grove had my back.

I had high hopes for this facility but I was left finally disappointed. I have had gotten my HSG done at the Towson office back in May. The doctor there advise me that the doctor from my home office will call me to go over everything. It is now going on September & I haven’t received anything in the mail, nor have I received a follow up call. I’ve been calling & getting no answers. The only thing they seem to stay up to date on is payment.

The dr was amazing. The nurses were amazing.You might ask why am I giving two stars!?They could do better when it comes to financial department because they tried to take more money from us twice!! I really wish they had an option to add on (like embryo glue). At the end of the day after 4 embryo transfers I am still childless. I know that no one can really do some kind of magic here. But I wish they did something more to actually make it work. Don’t think I will be going back here again. I also will never be able to express my disappointment in words.

No one wants to find themselves in need of fertility care, but if you are considering getting some extra support Shady Grove couldnt be a better decision. We are incredibly thankful that we were able to have the doctors and staff of Shady Grove as our providers throughout this journey. Literally every single person we interacted with were simply wonderful. Their warmth and compassion at every single visit gave us so much comfort after years of struggling with starting a family. I have never felt so well listened to as a patient, so informed about my care options, and for the first time in a long time optimistic about our chances of conceiving. As we have officially graduated from needing care at Shady Grove, Im filled with so many bittersweet feelings as I feel we are leaving our very best partners. I cannot recommend everyone at Shady Grove more highly, hands down the best medical care I have ever received.

From day 1, we felt at home with Shady Grove. From the first time we met with Dr.Connell we knew we were going to be in the hands of someone who actually listened to us and wanted our journey to be just as successful as we did. When Dr. Connell relocated to Maryland, there was no doubt in our mind we were following him! We had all our monitoring appointments at the Mechanicsburg office and they became our second family. Everyone knows us by name and we are always greeted with smiling faces! I will forever be grateful for making the phone call to Shady Grove, and we will be back when its time for baby #2!

I would highly recommend Shady Grove to anyone who may be struggling with getting pregnant or even something else dealing with fertility. They have some of the nicest employees working for them who treat you more than just a patient. The doctors and nurses worked diligently to figure out what was keeping my husband and I from conceiving and after 4 rounds of IUI we are expecting our first December 2023! Update: thanks to the great team at Shady Grove, we welcomed a beautiful baby girl in December 2023! We truly cannot thank them enough!

Dr. Nguyen was very gentle, kind, and patient with my IUI. I was in a lot of pain and she took her time, talked me through it, and was able to finish the procedure. Thanks so much!

I have nothing but great things to say about them. My wife and I began the journey in May 2023 and now are expecting a baby to be born in June 2024. They were all so nice and easy to deal with. We are very thankful and will always be grateful for every person who played a role in getting us our bundle of joy. Doctor Callen was great and every nurse we dealt with was great as well. Very personable and easy to talk to.Thank you Shady Grove Fertility

I am giving giving Shady Grove 4 stars solely based on the medical care and office experience. I would give it 5 if I didnt feel I needed some kind of deduction for my experience with the billing department.Shady Grove is responsive, supportive, and helpful. Every individual that I encountered at the office/over the phone was respectful, helpful, supportive, and quick to respond. Dr. Nguyen was my assigned physician (out of Mechanicsburg) but I visited the Lancaster office for appointments. After initial testing and 6 rounds of treatment, we are pregnant with twins. From start to finish, our experience with Shady Grove was a pleasure. The entire time, I felt supported, informed, and hopeful.Unfortunately, my experience with the billing department has been getting more and more frustrating. I had at least 30 appointments with Shady Grove throughout my time there. Over the past several months, there have been issues with almost every bill. Appointments have been billed with the wrong diagnosis code, I am then billed too much, I have to reach back out to SGF to fix it, then wait for it to be corrected. Meanwhile, I am having more appointments, and the same thing happens over and over. Reply time via the portal has been getting longer and longer. There is no place on the portal to see a current account balance, so I have to wait for paper bills to see what has been fixed/how my account stands. I have now been done with treatment for over 6 weeks, yet am still dealing with billing mistakes from the June/July/August.

Highly highly recommend this clinic!! We had great success in 2020 with our first born after one cycle. We returned in 2022 for IVF treatment again and had the same experience and success for a second time! The office itself it very bright, open and clean. Amy, the front receptionist always has a bright smile when you walk in! She is very kind and personable making you feel very welcomed from the start of your appointment till the end. Mindy, the ultrasound tech, is wonderful at explaining what is happening the whole process, whether is be ultrasound, tests, procedures or whatever it may be! Lauryn, the nurse, is amazing at keeping you calm, updated and hopeful. And lastly, Dr Nguyen is one of the best doctors we have had through this process. She is very thorough, positive, honest and kind. Couldn’t say enough good things about this clinic, all the workers and the company!!! We are so blessed with two Shady Grove babies and can’t wait to continue to add to our family with their help!

I dont remember the last time I felt more cared about or listened to than I felt with Dr. Nguyen. Her presence was kind and compassionate right from the start. She was thorough in her approach to our infertility while being empathetic and hopeful for our success. When we found out we were expecting, she called and congratulated us, which meant so much.The staff at Shady Grove were also so fantastic. Every staff member, nurse, lab tech and ultrasound tech that I interacted with were exceptionally kind and compassionate. I genuinely found myself missing this kind of care when we transferred back to our regular OBGYN.Would absolutely recommend Shady Grove to anyone struggling thru infertility. They went above and beyond with kindness and concern and made you feel valued, seen and heard. Thank you, Shady Grove and Dr. Nguyen for your exceptional care and support.

Shady Grove provided a lot of light in a seemingly dark time that held a lot of loss. From start to finish, Dr. Nguyen and her team were thorough, helpful and warm and made us feel welcome and taken care of. With procedures and appointments that were well-explained and efficient, we now have 2 healthy kids under their supervision and guidance. I was hesitant at first to go there because I used to hear Shady Grove ads on my Pandora station and on the radio so I viewed them as a “chain” type of business. While it is definitely a well-oiled machine, we had the best experiences and interactions with all the staff and Doctors. I tell everyone that is struggling with infertility or miscarriage about Shady Grove and how it helped my husband and I. Thank you SGF!

WOW ! What an amazing experience. I’m happy I found Shady Grove to help me with my infertility. Since Day 1 I felt heard. My doctor was Dr. Kara Nguyen and she was nothing but amazing. She gave me a plan and was very confident it was going to work, and IT DID! My first IVF treatment ever and I got pregnant. I recommend her 100%!

I cannot say enough kind words for the team at Shady Grove in Mechanicsburg! Dr. Nguyen and her team were incredibly professional in their management of my medical care, but also caring, kind and empathetic to my needs through the ups and downs of our IVF process. Being a smaller office, every member, from the front desk to the phlebotomists, the nurses and doctors, created a personal experience for me that made me feel so comfortable and well informed along my journey. There were a few factors that contributed to our infertility for both my husband and myself, but through the guidance and care of Dr. Nguyen and the teams at Shady Grove, we were blessed to welcome 2 beautiful babies into our family and I am forever grateful!

Dr. Nguyen was an amazing provider. She was very patient in explaining the process, all the tests that needed to be done and the options we had available in order for us to have a chance to get pregnant as a couple with unexplained infertility. She was very attentive and would call to follow up when there was news to discuss. I am happy to say that our first round of IUI (our first option) was a total success and we have a beautiful 3 month baby boy with us!

Shady Grove is the best! From the moment of our first appointment, until our graduation, each and every staff member we encountered was kind and caring. They do not make you feel like just a number but important at each visit. Dr. Kara Nguyen is simply the best, and genuinely wants the best for each patient. Within 5 months of help from Shady Grove, we are now 9 weeks pregnant with TRIPLETS! Could not have had a better experience!

There are no words that can express how truly grateful I am for Dr. Nguyen and her team. After 5 years of infertility and 4 rounds of IVF, my husband and I welcomed our son last month. This would not have been possible without the expertise of Dr. Nguyen and her team at Shady Grove.

Shady Grove has been amazing! After 7 years of trying and several failed IUI attempts elsewhere, we came to Shady Grove. Our first take at IVF took and I’m almost 10 weeks with our miracle baby. Everyone in Mechanicsburg was amazing! They always greeted us with a smile and did whatever they could to help us. We will forever be grateful for their help. I would recommend them to anyone and everyone! I can’t give them enough praise! Special shout out about Dr. Connell who was amazing from the beginning in letting me know I wasn’t alone and cheering me and on along the way.

Shady Grove is amazing. After trying for 5 years we decided it was time to take the step towards IVF. The staff is amazing. When you walk in you feel like family. I would recommend Shady Grove to anyone. Thank you Shady Grove for making our little miracle possible

Couldn’t be happier with the beautiful people at Shady Grove and especially thankful for Dr. Nguyen! They are kind, compassionate, and full of grace. We have a healthy baby boy because of them and God’s goodness. We look forward to continuing to work with them again 💕

Everyone at Shady Grove Fertility is caring, kind, and supportive. You really become part of an amazing team, committed to helping you with your fertility goals.Dr. Nguyen is exceptional and she gave us realistic answers and amazing support on our journey. She was empathetic and made personal contact to talk through both successes and losses. I can’t imagine doing this without her on board.

We had a great experience with Dr Nguyen. We really felt heard and she was very sincere throughout the entire process! She didn’t let us down as our family is now complete with our two beautiful IVF babies!

Dr. Nguyen was very thorough with my personal and family health history. She was kind and gentle with my conditions but was realistic in my treatment options. I was able to conceive on my first round of medications / injection with Shady Grove. I had been trying to conceive for a little over a year, both naturally and with medications and Dr. Nguyen helped make this pregnancy possible. She was very personable and rejoiced with me in our good news. Very thankful for her and the whole team at the Mechanicsburg Shady Grove facility.

I had a great experience at Shady Grove - the team was extremely knowledgeable and I felt confident in our plan throughout the entirety of our treatment schedule. I was treated with respect and actually felt like the team of doctors and staff were invested in my fertility journey. The previous clinic I worked with (not a shady grove location) was basically the polar opposite, so this was such a relief. Would recommend!

Dr. Nguyen is supportive, knowledgeable, and compassionate! My husband and I are so grateful that we sought help and were blessed to have her as our doctor. She tailored our treatments to provide us with the best care and increase our chance of success. Even on the hard days, she never gave up on us and always encouraged us to have hope for the next plan or step. She was so excited for us when we found out we were pregnant. We are getting ready to celebrate our miracle baby’s first birthday and every day I’m grateful I get to be his momma! It has been the best year. Thank you Dr. Nguyen!!!

Dr. Nguyen and the entire Shady Grove team were amazing! The staff is quick to respond on any questions or concerns that you may have. Dr. Nguyen is a phenomenal doctor - she also provided us with guidance and emotional support during disappointing times and is one of the reasons why we did not give up. We are now blessed with a beautiful son which would not of been possible if not for Shady Grove.

Dr. Nguyen was very patient with us and took the time to explain our issues with conceiving. After 3 attempts at IUI, Dr. Nguyen recommended IVF and got us enrolled in the Shared Risk Program. The doctors, nurses, and office staff were always helpful, caring, and professional. Our first round of IVF was successful and were so thankful for Dr. Nguyen and the Shady Grove offices in Mechanicsburg, Chesterbrook, Towson, and Norfolk.

My husband and I struggled with infertility for 4 years and after a failed IVF cycle we were devastated and scared to begin again. Our doctor, Dr. Nguyen, encouraged us to remain hopeful and after a successful second cycle, we welcomed our daughter in January 2022. We owe everything to Dr. Nguyen and the entire staff of Shady Grove for giving us our daughter and making our dreams come true!

My first appointment was cancelled by then because I failed to fill out paperwork three days before the appointment. They have two different portals that all paperwork and communication is done through. It is inefficient and frustrating. When I showed up for my rescheduled appointment, I was turned away because I had my son with me. I understand their reasoning for not allowing children in the office but this information was not shared with me at any point previous to my appointment. Overall this office has been very difficult to work with and I will not be going back.

We will forever be grateful to Dr. Nguyen and our nurse Jessica. Infertility is devastating, but when you have an amazing team encouraging you to have faith and trust the process, it makes you want to keep going, and keep fighting. The Wexford team, as well as the Mechanicsburg team is amazing. You’re in great hands with Shady Grove Fertility. They become your family, as you travel the path to make your own.

I can’t thank Dr. Nguyen enough for everything she and the staff at Shady Grove has done for myself and my husband. We ended up switching to Shady Grove after two failed transfers and not a lot of communication. It was the best decision we could have made. We just welcomed our beautiful daughter into our lives. ThankYou so much, Dr. Nguyen!!!

Would not recommend AT ALL. Service and promises are great until you hand over the money. Then everything changes. We were private pay, so they know they have you once you pay.Then the services drop way off!! They stop returning phone calls promptly, hard to get appointments all of sudden, you get push to the back of the line, and you just become a number. Thats not how the sell you up front of course.They had results and we feverishly called to try to get them before I travelled. We were told they were busy and would get back to us whenever they could. The news ended up being very bad so I was unable to be with my wife when we found out. They had the results. We told them these facts and they ignored. For private pay, cash, deal this frankly is unacceptable.The pharmacy they used for medication is very sketchy and not above board (our family has deep experience in pharmacy). Punch line is they tried to push more meds on us and then when we pushed back they wanted them returned (you cant return these meds per law).We bought services we were unable to use and not surprisingly it took a while to get our money returned (but of course, they DEMAND payment for theyll do anything).Once it didnt work and it was time to pay again, we IMMEDIATELY got an appointment and service levels returned. And of course, their suggestion was to immediately begin a new round and pay again.We left the practice to go to Penn State which has a growing practice in this space.

I cannot say enough positive things about Shady Grove. We transferred here after having a bad experience with Hershey Med. Doctor Connell and all of the nurses were so warm, welcoming and thorough. We were trying for 2 years and were able to get pregnant on our first try via IUI. Today was my last appointment there which was so bittersweet, I wish I could stay at Shady Grove for my entire pregnancy and delivery!

I went to this clinic and saw Dr.Nguyen she is great. I was having issues getting pregnant. I had low egg count and quality. I also had a transplant when I was 14. I had more testing to complete because of my history. I used donor eggs and sperm. I created my own embryos. I got pregnant off of my first transfer. Dr. Nguyen is great, and the facility and all the staff are great as well. I underwent a failed second transfer and a successful 3rd. I had 2 live csection births. Dr. Nguyen is amazing and the office is great.

Dr. Nguyen and the entire Shady Grove team in Mechanicsburg are amazing! They were supportive and helpful through our entire journey to parenthood. Dr. Nguyen made sure we were educated to make the tough decisions and the nurse team responded quickly to questions we had.

I transferred to shady grove from a different fertility group. 6 days after my initial virtual appointment I found out I was pregnant due to the efforts of my previous doctor. For that I am thankful, however, maybe I was just unlucky but the nurse who was always in charge of emailing me back on the patient portal was....extremely rude. She always gave me attitude when I was simply asking questions concerning my care and instructions that were conflicting between her and my doctor. Since she was the person I interacted with the most, this became my opinion of the practice. Hopefully there aren’t many employees with That attitude for the sake of other patients.

Dr. Nguyen and SGF were absolutely amazing throughout my entire IVF process. I felt very overwhelmed when I first started because so much about IVF was unknown and unfamiliar to me, but I never felt unsupported throughout my treatment. The nurses were always available to answer my questions and to help put me at ease, and Dr. Nguyen took time throughout treatment to contact me personally with a message prior to my egg retrieval or to notify me directly to share her excitement with my lab results. The front desk staff/schedulers, financial counselors, and clinical staff were all very professional, proficient, and kind. The clinic was very busy, but I was never made to feel like a number and always felt like I received personalized care and attention. The process seemed to flow as seamlessly as possible. Dr. Nguyen was absolutely wonderful, and is a true expert in her field. Her bedside manner is unrivaled, and I would 100% recommend her care to anyone searching for fertility treatment. I’m now 16 weeks pregnant with my first baby, and I will absolutely be returning to her to continue growing our family.

To people on their journey to parenthood I wish to say that it is not an easy journey but you have to be optimistic, determined, be open to receive counsel from the team of doctors and have faith in God.Dr Kara is a well trained and experienced specialist, who goes above and beyond to see that her patient achieve their expected goals. She is faithful and trustworthy, I recommend her and her team to as many that wish to embark on the journey to parenthood.

My husband and I both have nothing but good things to say about Shady Grove Mechanicsburg, as well as the branches in Towson and Chesterbrook. Each staff member was thorough, responsive, caring and seemed genuinely invested in our success. The atmosphere and professionalism provided comfort during our testing/treatments/monitoring from our first appointment to our “graduation”. We just welcomed our little girl in March and are so grateful for Shady Grove!

Dr. Nguyen guided my husband and I through our infertility journey. She connected us with other doctors that were instrumental on our pathway to eventually having our son. We plan to return to her again to assist with future FETs and recommend her to others battling infertility.

Shady Grove is amazing to work with! They truly understand the struggles and support you! They are VERY knowledgeable! We have two babies thanks to Shady Grove!

Amazing!!!! Sgf helped me have my amazing sunshine. So grateful for Dr. Connell!

Dr. Nguyen was very caring and compassionate. She walked us through every step of our fertility journey, through all the ups and downs. We now have a beautiful baby girl who is thriving. I would highly recommend Dr. Nguyen and SGF. It was our best decision, after struggling to conceive.

There are honeslty not enough nice things I could write about this entire office. From the front desk to the doctors, every staff member went above and beyond to make a very hard journey as easy and enjoyable as possible. We will forever be grateful to all of them. Highly recommend to anyone considering!

I recently graduated from Shady Grove Mechanicsburg where I was under the care of Dr. Connell. Prior to starting my fertility journey with SGF in May, I was at a different center for 7 months. Switching to SGF was the best decision that I ever made. My only regret is not switching to SGF sooner. The entire staff at Shady Grove Mechanicsburg was incredibly friendly, supportive, and professional. From the two ladies at the front desk who always greeted me with a friendly smile, the lab nurses, Dr. Connell and my nurse, and the other doctors and nurses at the center. My experience at SGF-Mechanicsburg was a breath of fresh air after my experience at my previous fertility clinic. I know that I would not be pregnant had I not switched to SGF and stayed where I was previously.

We always felt heard. Dr. Nguyen was very encouraging yet sympathetic to our struggles. She was very invested in our journey and would even call the day of the transfer to wish us good luck! We now have our 15 month sweet girl largely in part to Dr. Nguyen!

Dr. Nguyen is the nicest\sweetest Dr.!!!! She’s very genuine and professional. We first met her at RmA and then followed her when she transferred to shady grove. Thanks to Dr. Nguyen we now have our beautiful daughter.

Dr. Nguyen was always confident and hopeful throughout our journey. She is very close to our heart and always recommend. We went through IVF process and had 3 embryos for the first time and transferred 1fresh embryo transfer and then 1 frozen 2 times and had no luck. But for the last embryo transfer unfortunately baby could not grow well and went through a miscarriage at week7 in pregnancy.We took sometime to get stable both physically and emotionally. And then started the process again IVF 2 and was able to get 5 embryos this time. 1st frozen transfer was not successful but the 2nd frozen embryo transfer is a SUCCESS with a baby girl who is now a 15month old little angel. So blessed to have her and very thankful to Dr.Nguyen.I would suggest anyone who’s planning or going through this journey to be patient and have trust in yourself and also the process. Stay strong and lots of Luck to you!God bless Dr.Nguyen and her family always! Our entire family is thankful to her for making this possible.

We moved to PA and were in search of a fertility clinic to start our journey to baby number two. We were welcomed at SGF and were so impressed and so happy throughout our entire time there. Took us 4 rounds of treatments and we now have our sweet baby boy due in just a few days!

God awful admin across the board at every location, but really great doctors. I was surprised at how rude their supervisors are. Do not go here if you expect them to really guide you through the process. You must do it on your own. Also, if they mess up it’s your problem. If you mess up, it’s also your problem.

Dr. Nguyen and her staff are AMAZING! They really care about their patients and it shows. Every time I sent a message on the portal, it was answered within a few hours, any time I needed a last min appointment, they got me in that day. They really make the whole process of IVF easy and stress free! They also try other less expensive options before IVF which is also reassuring. LOVE LOVE LOVE this clinic and cant say enough positive things about them!

Everything was explained to us about our options. They were all very caring/understanding/compassionate especially when treatment was delayed due to the pandemic. We will definitely be returning! All staff in the Mechanicsburg office were amazing!

The girls recognize you after first visit, they’re very friendly, show empathy in all situations, & very clean. I was 37 with my first success my son and he’s perfect & currently 39 & pregnant with my daughter couldn’t be happier with things.

We had a wonderful experience with SGF!!! Everyone in my local office is wonderful and so kind. Definitely recommend going to SGF if you are seeking treatments!! Never once had any kind of issue with them. Always helpful with any questions or concerns that I had. Sad to leave SGF as the team was amazing

After a 2 year infertility battle, I am 18 weeks pregnant with my first child thanks to Dr. Nguyen! I am so thankful she was recommended to me and will forever be grateful to her.

My experience with Shady Grove involved treatments - IVF Shared Risk in 2016 and FET in 2018. I felt like I was dealing with two completely different companies in my experience.In 2016, all care was wonderful. Staff and financial information was handled in house and we were given a lot of information up front. We had a great experience with Dr. Esposito, and the nurses, as well as support staff. The only negative was our experience in Towson, where they completed the egg retrieval. We were not given any warnings about OHSS. We ended up having to call an ambulance later that night because I was unresponsive and ended up in the hospital. Once I started researching, I understood my symptoms were very clearly OHSS, even though some of the staff blew it off. Our overall experience, especially in Camp Hill was amazing. We did recommend to others who ended up having poor experiences.This year, we tried for a FET with one of our remaining embryos. Initially, I called several times and requested financial information. I never received any calls back. I emailed someone in the office asking for more information (they provided a huge packet regarding financial decisions, etc. in 2016). I was told to call my insurance company and see if it was covered, that it was my responsibility to find the information out.The experience with Dr. Esposito was the same, as she is a wonderful person. She is actually the one that gave us the information on the amount for the FET. We did not get to work with her much though after the consultation. I felt that maybe because we didnt pay for the shared risk, that we were being treated differently by the staff. To note, a lot of new staff were there and no in-house financial person was there.I continually received emails and phone calls and was asked by front desk personnel for money I did not owe because our up-front FET payment was never applied properly. In fact, I called 11/15 and it STILL was not applied properly (from August). I never received ONE invoice from them. My first statement was sent 5 months after the charges listed. I keep receiving statements and there will magically appear new amounts from July, August, etc...on newly printed statements. I feel like their billing is not legitimate. When I called, I was told I didnt owe anything because the payment hadnt been applied properly.The financial assistant was not helpful. She did not return phone calls and her email stated in her signature if she did not reply it was the customers responsibility to follow up. I have worked in customer service for over 20 years - this is not a proper solution to someone unable to provide customer service. The only time she called immediately, is when she thought I owed the FET money and it had not been applied by their staff in the system correctly.My medications - they put me on more expensive shots this time. I had a bad reaction and had to persistently email asking for the other type I had taken during my first pregnancy. It was not good medical/customer service response. This went on for 3 weeks or more.We did become pregnant, which is wonderful!! But, it was an odd experience because we were never congratulated or told the due date, etc. until my last appointment when I asked for the date. I was told multiple things about my records being transferred and it seemed like the office was in a constant state of confusion.Overall, the experience was not good. I was extremely disappointed. Unfortunately, I cannot recommend based on my last experience. We have a child and are due in May thanks to Shady Grove, so its hard not to at least be thankful for that, and we are grateful.

The entire experience with Shady Grove was great! Everyone was always so welcoming and caring. Anytime I had a question it was immediately answered and the outcome was great!

I will forever be grateful to Shady Grove, their doctors, and staff for making our dreams of becoming parents come true. We switched from another fertility clinic and the thoroughness and care is unparalleled.

My wife and I both got pregnant through shady grove fertility center and we could not be happier with the doctors and nurses! We love Dr. Nyguen at the Lancaster office!

Dr. N and the Mechanicsburg office of SGF was attentive and wonderful. Our IUI baby was born on 10/1/23. 🙂

I’m a happy patient at another office. I just had a monitoring appointment that took over an hour because of waiting. It took over 30 minutes to be called back for bloodwork then I waited an additional 25 minutes for an ultrasound. Very disrespectful of time. They were also very unapologetic, which didn’t help my wait. A simple “sorry we kept you waiting” would have gone a very long way to subduing my growing rage.

We are so blessed to have our dream of being parents come true! The team at shady grove really listened and allowed us to be active participants in our care.

Every person I spoke with on the phone and in person was so kind, patient and understanding thru our journey. Dr. Nguyen, Mindy and the rest of team were amazing. I highly recommend them if you are in need of a fertility center.

Ms Mindy blood taker. she’s the best and always makes you smile

Dr Nguyen and the staff at Shady Grove were wonderful to work with! We have a healthy beautiful baby boy and its all thanks to everyone at Shady Grove and Dr Nguyen!

Wonderful experience! Dr. Esposito is very caring and informative. The front desk staff and nurses were also kind and attentive. The patient portal is a great resource!

I can’t even express the gratitude that we have for her team. With out them we would not have our little miracle. Born March 4th at 2:43 am.

I have been working with the Shady Grove Infertility team for many years and they have been consistently exceptional in their caring for our patients...

Dr. Esposito and my nurse Alyssa were amazing. We now have a six month old after going through IUI.

Fantastic physician who listens to your answers and thoroughly answers patient questions. It is evident that she is passionate about her work.

The workers were very kind warm and caring. They made sure to take their time when interacting with me. The doctor explained things throughly. And was very friendly.

The experience was full of ups and downs but I always felt supported along the way. In the end I got those 2 amazing babies!

From start to end I had such an amazing experience! The staff is so friendly and warm and I never waited more than five minutes. Highly recommend shady grove!

I have been very happy with my care as a patient with Shady Grove!

Attentive, responsive, great communication, kind, and up-to-date on research. I have nothing but good things to say about my experience with Shady Grove

Truly wonderful experience during some of the hardest days of our life! The doctors and staff are exceptional.

They will not return phone calls. It’s been months and still no response even after a referral from a OBGYN.

Was told to come in for an appointment then when I came in I was told I couldnt be seen unless I paid $600 because they have not verified my insurance. Very uncoordinated staff and nobody seems to know whats going on.

I’ve had three successful IVF transfers from Shady Grove!

The whole staff was wonderful. It’s an overwhelming process but they made each step easy.

FYI it’s in Building 2, 3rd floor.

Wonderful physician and staff. Excellent results

This place is horrible. Be prepared for them to hold your feelings hostage while bulling you!

Absolutely horrible place to go. All they care about is money - not the patients.

They helped us have our sweet little boy

The staff and Dr. Nguyen is so wonderful!!

The best fertility clinic I have gone

Kaitlyn is the best nurse ever!!!! She gives you the time of day and information that no one else ever has. My husband and I have gone to Shady Grove multiple times prior to meeting Kaitlyn and had mixed feeling about the facility but after taking a break, I was pleased to be welcomed back with a new on floor nurse and she changed my experience as a whole. She is so genuine and exceeds at her job. Can’t say enough kind words about this young lady.