MISTR

So it’s been a easy process. I did an in-home test first didn’t like it and now I get my test done at Quest at no charge and I’ve even had a month when they had the computer interruption and Quest couldn’t help me. I went back a month later, I still had my Orders to take my blood. They took it and then I got the prescription about a week later it was fast. It’s a easy process. I have not had any problems.

It started as a great experience but about 4 months ago things took a turn and declined very fast. No response, I was ignored way too many times, they are not serious about shipping your prescription (they say they did but they didnt), and certainly dont care based on their lack of response, delays, and mind you sometimes they send you a generic response despite having specific issues, so they dont even read most of the times. Stay as far away as you can. They may have been good before, but unfortunately not anymore.

This company makes taking Prep as easy as text, teleconference and get pills at your front door. Everyone is helpful plus they helped with my crazy Copay. I would recommend to anyone. Robert C

I have never had such a great service than yours. You guys make my life so simple, respond very fast and are always there to assist with any questions. I am so grateful Thank you so much.

I love the program its been a lifesaver!Not to mention how helpful it is! Love the discretion from the packaging and how easy the test at home is! I wish more folks took the opportunity to use it.

The customer service from support is amazing! Even through text messages, I was able to communicate quickly and efficiently with them. They solved my problem in a reasonable amount of time and were very patient with my anxious thoughts and questions. I highly recommend using them, again AMAZING!

I have been using them for about 9 months and have had no problems with them. It is easy and fast. It took a little bit to get started but a breeze since. I love being able to do my testing at home. Just follow directions and it is a breeze.

This service is convenient as long as you arent in a hurry. the at-home testing was easy, but it took a month to get my consultation and UPS lost my package, adding a week to the wait time to get the meds. customer service can take a few days (one time, a few weeks) to respond. my main complaint is the lack of full STI panel (no syphilis) and the lab they sent my samples to sent back a false positive so my partner and I had to pay out of pocket for testing to confirm a negative. it is really nice to not deal with paperwork and zero costs for the meds, so I can deal with this for a while until my work life stabilizes and I can switch to a traditional doctor visit model

Service started out great. Ive used them for a couple years. However the last delivery process was not good at all. I experienced a lot of non-responsiveness from the online chat where I was forced to wait for a doctor for over a week before I got my Rx filled. It definitely caused me to laps a few days.

If you’re even contemplating doing MISTR, let me just settle it for you. DO IT!I passed out every time I went to the doctor to get my prep because I just cannot do blood draws. Never have been able to get through one conscious. Which is a terrible feeling and almost led me to quit prep. However, I then learned about MISTR.With MISTR, all you have to do is the finger poke which is so much better than the blood draw. The rest of the testing is swabbing and urine sample which is a walk in the park. The packaging is discreet and super informative.My insurance wouldn’t cover prep, so MISTR helped me get financial assistance. They did the majority of the work to get it done. My prep is free now! I even get Doxy Pep through MISTR too.It now takes just minutes of my life compared to the hours and agony of what it used to. It’s insane how quick and efficient the process is.I love modern day medicine and I LOVE MISTR!

MISTR is super easy to use! They are consistent and send everything right away. To be able to login and see what you need to is fantastic! They always confirm your address and make sure you are taken care of! Your health is important to them and they let you know!

Great service, fast, easy. They give you the option to do a at home test, free mail back. Once processed they set up a virtual doc appointment (it’s like a 3 minute consult). I had no insurance and they were still able to get me free descovy prep. 0$ out of pocket. Every month my subscription ships for free WAY before I run out.Great service!! 10/10

I’ve had a good experience with them. But you have to stay on top of the testing, and also do the test kit properly. It’s all pretty easy and communication is fine. Just stay on top of it so there aren’t any interruptions. That can be stressful.

Great so far! The online Dr visit was easy peasy and so far the meds have arrived on time without missing a dose. The best part is that it’s free with my insurance and the extra coverage!

I have been using MISTR for 3 years now and it has been great. They take care of all my costs and ensure that I never run out of PrEP. They also just expanded into DoxyPEP and that has been wonderful for me. And the home testing kit is super simple, I have never had any problems with it. When I have questions, I message the pharmacy, doctor, or customer support and multiple people answer my questions promptly. It has been a lifesaver for me. I highly recommend MISTR to anyone looking for a reliable source of PrEP with or without insurance.

Ive been working with this facility for about a month now. IT IS NOT as simplistic and easy as they advertise. I still have not started medication and my insurance is saying they are simply waiting on a document from them (they have said for 2 weeks now they were sending it). Communication is all through an app and not the smoothest/most efficient.

Zero stars!!! Absolutely trash! This company is probably just grabbing donations and not delivering their services. Its been 20 days and their communication is non-existent. Do not waste your time with these people. They get paid to do nothing. They have money for commercials, but no time for patients. Avoid at all costs. Complete money grab.

Mistr takes good care of me. It was easy to sign up. I get my meds every month on time. It’s nice to not have to worry about it. Mistr makes me feel safe!

Mistr has been amazing with helping various of my employees. They are very helpful, and their at home testing kit makes everything more easy and comfortable. Once they have received testing, they set up a video call with your assigned Dr. and proceed with mailing your medications completely free with the Gilead service. Very thankful with Mistr.

The pharmacy they use has made getting the prescription difficult. Every month I have to verify my address at least 3 times. I was asked 3 times in 1 week by text and 2 messages through my profile on their website as well. I rather go to a doctors office at this point because its not simpler using them. Now they want me to call financial assistance without giving me a reason out of the blue. I think Im done with this company.

Mistr is an excellent telemedicine service for those seeking help . The process is quick, easy, and completely online. From the medical evaluation to receiving your prescription, everything is handled professionally and discreetly. The service is convenient, and they even help with insurance or offer assistance for those without it. Highly recommended for anyone needing help without the hassle of in-person visits.

I would say this is a great way to get PrEP. I pay nothing. Only thing that’s a little bit challenging is the home blood test. With a little bit of trial and you’ll get it. I definitely recommend them and really appreciate the telehealth doctor visits and mail order prescriptions. A top-notch company! Only thing that could be a little better is their response to questions and customer service.

You’ll get prep at some point, but the customer service is almost non existent. If they make a mistake on their end you’ll end up with no prep for time being and might take months. Better have a back up plan for no interruptions.

There customer service has taken a massive nosedive over the last few months. My last two blood tests were rejected and were done just as instructed and have always been done before. I then tried to get info on just going to a lab but wanted to speak to someone. They only have a message platform and after asking for a phone call three times over two weeks, nothing. I wanted the phone call because they will easily take 3-5 days to answer a a message resulting in more and more time without my meds. They are not a food delivery service. This type of customer service delays are irresponsible and could be life threating. In my case I am not 4 WEEKS without my meds. Finally had to move on. Do better!

My testing kit was shipped promptly. I sent it back promptly. They processed it promptly. After that, it was downhill. After weeks of waiting, and several messages that went unanswered, I was informed they prescribed me Descovy, which has no generic at this time and was OF COURSE denied by my insurance. Its been over a month now and I still do not have a prescription. The timeline of this process has been ridiculous, but the most frustrating part is the lack of communication. Questions sent through their message center go unanswered, and their chat option constantly says Our agents are not available at the moment. They advertise themselves as a time-saver and eliminating hassle. This has not been my experience.

This is such a great service for those of us without insurance or under insured. Fast and convenient, makes taking control of your health simple.

Such an amazing company! They helped me get through my insurance battle, and I can’t thank them enough! Great products and customer service

I can’t believe how easy and fast they were with getting my medication to me! They’re truly amazing! Thank you so much MISTR!

Its been really good so far taking for a month and with me the only side effect I had was my appetite was off a little but after getting use to it that hasnt been happening. I will definitely say yes ,try it.

I love the program and its easy to do at home and better yet free if you have health insurance coverage. The only thing I dont like is having to confirm my address every 4th week. Ive been at the address 25+ years, chances are this is probably where Ill be for life lol the housing market is terrible right now. I get some people dont have a home and every month theyre at a new location but I feel like once you confirm in the first message that your address has not changed then you shouldnt receive another message asking you to then confirm the address on file, its the same! Lol If they fix that, itll be perfect! 😉

Super easy to use, and very reliable! My prep arrives consistently on time every month!

I am extremely disappointed with the level of professionalism and communication from Mistr. I have been waiting for months to receive my testing kit and have made numerous attempts to contact the organization through voicemail, their support line, and other channels, all without any response.It is unacceptable for an organization that deals with critical health-related services to operate with such poor communication and customer service. The lack of timely and effective communication undermines the seriousness of the health services they provide.Mistr should practice the same diligence in communication that they expect from their customers.

Ive been taking prep for three months now and all of a sudden it says that my insurance is not covering it anymore even tho I put that I had no insurance. Now they want me to fill up a form. I thought this would save my life by not having insurance but it failed me. Im so disappointed

Mistr is responsible for the rate of new HIV cases reducing greatly! In a sense, Mistr is saving lives! I have been utilizing Mistrs services for almost 3 years. Everything is seamless, from intake to sexually transmitting infection (STI) regular testing, even to getting refills on pre-exposer prophylaxis (PrEP) medication, which reduces one from contracting HIV by 99.9%, even with an infected sexual partner. Their regular testing for STIs has also reduced the amount of cases of their occurance! Many qualify to get the medication free of charge, or at a greatly reduced cost. I cannot say enough great things about Mistr.

Easy to use. I get two scripts via Mistr. You see a physician virtually. You can collect samples to mail into the lab (blood, urine, and two swabs) or you can go to a lab and have the samples collected there. If you take the DIY approach, for blood samples, you use a provided lancet to puncture a fingertip. You collect drops of blood on a card. You let the sample air dry and then bag it for return. Your lab results are reviewed by your doc and, assuming no contraindications, your script is issued. They work with a pharmacy who has connections with a foundation which endeavors to make the meds inexpensive or free. They are shipped to your door via UPS in a plain white bag for privacy. It is piece of cake! Highly recommended.

MISTR is such a game changer for people like me. Access to these types of services is very scares and limited in small towns and rural areas.The entire process from beginning to end was extremely easy and user friendly. The advertising regarding cost is real!...lol I didnt have to pay anything out of pocket. Thank for having a site and services like MISTR available to anyone who needs them.THANK YOU!!!!!!!!!!!!!!!!!!!!!!!

I’ve been using HeyMistr for years now and I love it. It’s so convenient and reliable. It’s one less thing to worry about every month and it saves me so much time. I highly recommend using this service for your PrEP needs.

I was skeptical about Mistr as I’m weary of most ad’s on apps/websites primarily used for sexual encounters but after a friend recommended me to them I figured why not. It was the best and easiest process and they do their upmost to make sure it is low cost or even free!!

Terrible experience. They sent the testing kit promptly but after I received my results it was a complete standstill. I’ve messaged over a dozen times and left countless voicemails (I’ve never had someone answer). I receive a generic automated reply which shows they have little oversight.Don’t waste your time with a service that doesn’t communicate and doesn’t follow up. They never successfully sent my prescription in. I had to go back to my previous doctor. Good luck managing your health with mistr as your prep service. I wouldn’t risk it.

To have access to critical pharmaceuticals for an entire community is exactly how all medications should be. Mistr is setting a high mark for how things should be, and is proof medicine can be provided at little to no cost when the proper partnerships are in place between patients, doctors, pharmaceutical companies, insurers, and government agencies. Great work Mistr.

Great Customer service and follow up throughout the process and fast shipping. Overall great experience with MISTR and the pharmacy team as well. Thank you 🙏🏼

I have been using Mistr for over a year now. I am grateful that they work with me when my insurance fails through. They have insurance programs to help continue my medication. Everything is done on my phone or through the app.

Dont waste your time going through this process I was told the medication would be covered after the first month I received a message when it was time for my refill that it was no longer covered. Definitely do not and never will recommend this program to anyone. So after the first month I sit with nothing. 😡😡😡

They make it so easy. Get tested frequently and all done at home. I don’t have to think about when I’m due to test since they send a reminder and ship it out.

MISTR made it easy for me to understand and step on taking care of my healthy life by preventing an unknown deseases, even one most commun is HIV. Their portal giving all options to reach out by message to the right department is simply amazing. It makes it easier to communicate with the assign Doctor, to the Pharmaciste and to the general Support services.Thanks to MISTR ✌🏿☘️☘️🙋🏿‍♂️

Very easy to do !! Test was easy and quick. No insurance here at the time so this helped so much. Also discreet for those who are married etc.

Im very happy whit the product and whit the staff,they always so nice to help people,good bless them and keep they MISTER for ever

Its quick an easy to sign up. They are very attentive to testing and expediting your meds.

I have only had a wonderful experience with Mistr. I always have plenty of meds and I like that there are options that I’m comfortable with for testing. I’ve never had more confidence regarding my STI health.

Excellent service. MISTR personnel, providers, pharmacy are alway one step ahead with communication, reminders and shipping. Stellar company. I would not hesitate to recommend MISTR to anyone.

Great place to get your prep for free I love using MISTER they are kind and generous to their users/customers

It’s been an excellent experience dealing with MISTR easy breezy like clockwork medication arrives on time again very easy. My suggestion to anyone thinking about it. Go ahead. Try it. It’s worth it.

Mistr has been great thus far! Everyone has been responsive and very attached to the job and work they provide! Definitely thumbs up for me 😁😊

Mistr is a very helpful resource for many gays like me who want to stay on top of their sexual health. We live in a world where we are often ostracized for wanting to be safe and prepare. Luckily, Mistr is there to provide us with resources on being safe.

The MISTR people are awesome. Professional doctor attention, efficient testing, and on time prescription drug delivery. They do a great job.

I love MISTR, fast & easy . Every 3 months the kit comes and they make that easy to do . The text to prepare for delivery is also very convenient! Thanks MISTR

I started Prep with MISTR October 2023, and it has been a smooth process for everything from appointments, medication being sent and renewing prescriptions.

Very easy to use , they give a nice detailed step by step and it’s free! I’ve have the best experience and they always respond to messages for those who may be worried I fully recommend.

They can’t even get scheduling correct. They scheduled me for 7:44AM PDT - that was 4:44AM HST for my doctor. Then they gaslight you saying I never attended when I clearly did and was 10 minutes early. Also, the next earliest availability is next week. The most unpleasant virtual visit ever.

No help. I have messaged several times. My prescription company called them to refill and they have not contacted me. They refill to the specialty pharmacy which doesn’t make sense since it’s prep.I will have to ask my doctor and go from there. He’s a judgy, but MISTR is neglectful. I will not continue to support this company. Please do better.

Service started out great, they send you all the test stuff and its straight forward, after that nothing, no response, their customer service is awful, they dont respond to emails, chats nothing, I thought it would be easier than going to my doctor for prep, but now had to make an appt to go see my old prep doctor casue this service is awful

An amazing free service with a company that is caring, efficient and reliable. It’s such an easy and convenient way to protect yourself and all from the comfort of your own home!

Im so glad I found this place everything is so easy and free it is really appreciate it how well they help us out. Thank you again

MISTR has been great to me, very fast with my order, always checking in, always asking for any new side effects which i have none. It’s a great prescription to have.

Fast service, everything arrives on the estimated date and free of charge, which is the best. Thank you very much MISTR

They said they sent my prescription over to CVS, yet cvs doesn’t have it. When cvs tried to contact mistr, no one answers and the mailbox is full. I have the same experience when I call, which is honestly extremely unprofessional and doesn’t look good for a company that prescribes medicine like this. I’ve been without my medication for over a week now and NO ONE has gotten back to me and I’ve reached out through email, chat, and phone.

To be honest, the experience and process is truly the best. Easy from the start all the a till the medication is sent too you.

Easy, easy convenient they remind you when your pills are supposed to be shipped out. Everything sent straight to your house.

Mr. it’s not only great to their patients or clients that matter they’re also very friendly and kind and they will help out in any which way they can. I give them a five stars and if anyone has anything to add to this Go right ahead

I love this service and have recommended it a few times. It is quick and easy.

Realy glad and happy using PrEp . Relax and I enjoy more my sex experience now.

Mistr is great but they can do better in responding faster. I had some questions and concerns I didnt hear from from them till days later.

Always on time . Always providing tracking numbers for our medicine .. thank you so much for all the help

Always on time. Easy testing of body fluids. Very responsive customer service.

Everything about this company has been a nightmare to deal with. There has been nothing good about dealing with them unfortunately. Takes months to get anything done with them. Very difficult to get questions answered or issues dealt with

An EXCELLENT company. They are FAST, EFFICIENT, and TIMELY with all medications and lab work required. It makes being on PrEP/Doxy-PrEP a BREEZE!

Takes three weeks for a reply back message, dropping the ball on your prescription, cannot get in touch with a live representative, failing to send all Corrective paperwork to provider, causing your prescription to relapse. Think again about using MISTR.

They were very helpful and the product is great and they answered my question and it come in a discreet package I like it a lot and I feel like Im safeguard Im self and others by taking this medicine thanks

Mistr is doing excellent, Helping the community to get PreP with insurance or without insurance keep it up

Been using MISTR for 2 years now. Straightforward and easy process. Once you get going it’s basically on autopilot after that!

Ive never experienced such a lack of effective communication anywhere in my life. I message them in the app a question I get a response that has nothing to do with what I asked. I tried support I tried asking my doctor I tried to asking the pharmacy no one would just directly respond to the question I asked, and I never got the same person twice in a row except for my actual doctor. Its like I was talking to an AI that was programmed in another language and possibly had never interacted with a human.

Fantastic service! I especially appreciate the really consistent and accurate communication and fast service! Y’all make it easy.

Always available to answer questions and fast replies. I’m very happy with its services as a whole. Thanks A Lot

Excellent care and service from Mistr, with prompt and clear communication and shipping. The care is 5-star throughout.

When I started my first order, it took over two months of me nagging and then they sent the scrip to a local pharmacy anyway. Now they wont return calls from that pharmacy to renew the scrip. There should be a choice for zero stars

Convenient, quick, and free! They could use more tests, but I just go to my regular healthcare provider for those.

Great services overall and it’s free! Would def recommend to others.

Easy to get the PReP materials i need and MISTER makes it seamless to get the necessary monitoring of labs

Awesome! They are fast and great with getting your meds. I strongly recommend them to anyone

Have been very happy medications are always on time and you keep me informed on any updates I appreciate you so much

The process has been very easy and everything is confidential!!! I feel better knowing that I’m protected and I didn’t have to pay anything!!!

Easy, free, convenient meds and testing at home. I couldn’t have asked for anything to have been easier or more convenient.

It was very professional experience with the staff and doctor it was very easy to get the testing equipment and the medication anyone whos still dating with many partners need to talk to Mister about getting the prep !!!

Great service and easy access for everyone. Mistr provides care for EVERYONE who seeks it, super easy and discreet.

The process has been incredibly easy, I don’t have to worry about anything. Awesome service!

I hate the testing and seeing doctors so I love that I can do it in my house without judgment and get what I need to protect myself. This is the best service thank you.

MISTR is quick, easy, and absolutely professional. Everything about MISTR is convenient and straightforward.

DO NOT USE IT, go to your doctor any other doctor can do the same they’re confidential like they claimed they’re, it’s a nightmare to get someone to help their attitude sucks! Medication is not free they run it through your insurance anyway I do not know why they said it’s free when you’re already paying for insurance they’re a bunch crooks do not go with them!!

Great customer service! Made everything easy.

Customer service is abysmal. Takes days or even weeks to get a response. It took nearly 2 months to get my prescription and I have to go through this whole process every 3 months.

Process is pretty easy, cost is free and makes getting prep and doxy very convenient!

I had a very good experience. The test kit was easy and convenient since I live in a remote area. Communication was easy and my questions addressed properly. They also help me get it packed very discretely. In a couple of weeks my pills were delivered at my mailbox. I openly recommended.

Very professional! Fast service! They care about the patients!

This is on of the most amazing experiences I’ve had dealing with an online service. All my questions are answered properly and effectively thanks MISTR…

I love them so much. They make everything so easy and I cannot recommend them more.

Excellent product, very professional and efficient people. Everything is handled with the utmost respect, privacy and diligence.

Makes taking proactive sexual precautions simple, easy, and convenient.

They are really serious and always want to provide everything we need with excellence.

I love this company I’ve been getting my supplies from them for 4 months.

Quick, easy and no hassle. Get my meds to my door every month

Classic they somehow can’t fill the prescription for prep no matter how many steps you take. They also ask me the address of my ‘preferred’ pharmacy so they can send it there. I’d tell you but because they deliver by mail only they never give me their location. Thank you for being a disappointment with misleading ads mistr 😀

MISTR does it right. It’s simple, fast, and couldn’t possibly be any more convenient. I’d 100% recommend.

There is a gap of 2+ weeks without prescription, I have not received any response from customer service/pharmacy/doctor regarding anything. Terrible experience.

Great service for Prep and DoxyPrep. At home testing and meds delivered to your home.

Everything is quick and easy to understand. The prescription gets to me very quick.

Been with them for several years & love their services so much.

It actually is free! And they hooked me up with health insurance, also free! Kind of a blessing in disguise

Such an amazing company, makes the whole process for prep extremely easy.

Probably one of the easiest ways to get and receive prep. Never had to miss work for appointments.

MISTR is super easy to use and very convenient! Staff is always available to help.

Very discreet which is what I love. Everything is very easy. Would highly recommend.

The entire process of getting on Prep and Pep is flawless with MISTR.

You guys are doing great I get my prescription every month on time and I love it

The idea sounds great, execution could use some work still. Communicating with this company hasnt been enjoyable. This isnt a service you can sit back and let them do the work, its not as simple as they advertise.

The process to get prep was super easy and fast. Highly recommend.

Excellent customer care and fast delivery. A pleasure to do business with. Thank you.

Great experience from beginning to end. Professional in every aspect!

Fast and easy at home labs very convenient and shoot right to your door

Great service! Fast and easy. Never any delays.

Excellent, incredible support from both doctors and pharmacies. Grateful

Started many moons ago and this has been the easiest process

The customer service is horrible. They speak to you like they could care less about anything you ask. Moving to a different provider.

The process has been flawless and without any type of judgement. Thank you for everything!!!

With mister i have pease of mind. I am reminded to be mindful of my actions

Very good program that serves a need the community. Everyone is very friendly and helpful.

Prompt and courteous with providing answers to questions. Consistent quality communication.

Simple and convenient. If only every healthcare provider was as good as them

Easy to use, easy to deal with, zero complaints!

Great Customer Service. Prompt service. Very thorough

I can complain about the service With MISTR is been very good on sending me my medication.

Super. Friendly and the assistance I received is the best. Thank you all so much

Overall I have had excellent service and the quality of this company is top tier. I havent had any issues and all questions have been answered. I couldnt be more satisfied using them. Id rate it a 9/10. It only took two weeks from begining as a new customer to receiving the care I needed. Faster than local health care providers even from a distance.

We went to the Mistr storefront in Wilton Manors and Dr. Jaria Butter was extremely helpful!! She helped us so much with our questions. Highly recommend.

Super easy and condiment. Customer support is excellent.

Great job guys keep up the good work

The absolute easiest way to get prep. 100% recommend.

MISTR is so easy to use and made every step of the way as helpful as possible.

Faster, easy and very helpful very professionals and good for your health

Started out OK, my first round of testing completed with no issue and the PrEP was shipped and received on time for the first two months. Then suddenly my insurance was no longer accepted at their preferred pharmacy. So they had to send it my local pharmacy and I was subject to potential cost since it wasnt fulfilled by them anymore... Oh and now I had to manually tell them when I needed to refill...Come time for a the 2nd round of testing, and they had an issue with one of the lab results which apparently was a little high. They didnt elaborate and are insisting I go to a local clinic for a re-test, which Im sure will cost me money. But whatever. Do they confirm a date and time with me? Noope, they just pick a day, tell me its at this place at this time and to show up.... when I tell them that time is not workable and I gave them my availability, their response was heres the link, schedule it yourself.The abysmal lack of customer service, or even basic consideration for a person is astonishing. Nevermind the fact that with all this insurance and retesting drama, any potential convenience that was offered is now completely evaporated.Im gonna do the re-test just so they dont hold my 2nd and 3rd doses hostage, but I will not be continuing the service after that. I might as well just find a local clinic that I can rely on if Im going to have to jump through all of these hoops (and I may even get to talk to a real person to resolve my issues than some god awful glorified text message service on their site).Overall: major shame, over-promised and under-delivered. I cannot in good faith recommend heymistr unless you are in a truly desperate situation to get your PrEP.

Easy fast accurate...best company!!! Changed my life!!

I like mistr, yall rock and thank yall very much for helping me out for the testing to make sure Im safe...thank yall so much

They’re simply the best. I trust and recommend.

Love ordering my PREP online through Mistr. It saves a lot of time and money by not having to see my physician for the labs every three months. The online chat also makes it easy to get questions answered.

Awful customer service. Poor communication, takes DAYS to reply to messages in the app. Loses test kits which delays future prescriptions. I run out of pills every month before the refills arrive. DO NOT RECOMMEND!!!

Mistr has always made the process easy and convenient.

Worst experience no one gets back to me , the doctor is never on the video call nothing I am very disappointed

The team provided me with good tips to get my blood samples successfully taken and shipped to the lab. Now that I received my medication I feel safe. I recommend Mistr to get PrEP.

An incredible, easy and convenient way to take care of myself.

They are amazing, really kind and absolutely help.

They make it easy and convenient to go on prep!

Good place for LGBTQ community with kind heart and Good services.

It is ok to get personal medical information but they want all kinds of private financial information. They promise free meds so why do they need your financial information. Do not communicate well. Take a long time and probe too for information that is not pertinent.

Disappointed because of inaccurate lab results. Be wary if you get a positive result for an STI.Like another reviewer, my labs came back positive for an STI that I was vaccinated for and have immunity from. Mistr delivered the news suggesting that I had an STI in a cryptic and unhelpful way and then pushed me off with little interest because they wouldn’t make money from me. They made no attempt to follow up with me about the result or inquire about whether I had an immunity. They simply assumed Onwqs infected and dumped me. I did my own follow up testing with my doctor through a legit lab and two rounds of tests confirmed that I have never had the STI Mistr claimed I was positive for and that I have immunity from it. And they confirmed that my immunity would not have produced a false positive.If you get a positive result from Mistr, don’t panic, just see a doctor or get labs done at a reputable place.

So easy to get started and prompt responses to my questions

Mister their staff is right on top of everything for their clients needs.

Excellent service for the community. Thanks for your help and support.

Horrible horrible horrible experience!!! Stay away! I tried Mistr in hopes of squiring prep, because I’ve seen all the ads about how easy and convenient it is, and I was wrong! To make things worse, after sending my labs, i had to wait 2 weeks ,I was diagnosed to have an STD, that I was vaccinated against as a baby, and was previously revaccinated months before my sample collection. So that made no sense to me. Naturally, I freaked out and sought treatment, and had to get confirmatory results from a regular primary care doctor. & was told my results were NEGATIVE!!! I was relieved and furious that Mistr provided me inaccurate panel results, and the emotional and mental toll it took on me, because of their negligence, carelessness, and inaccuracies. I checked reviews on BBB’s website, and I’m not the first person they misdiagnosed!!!!!!! I was recommended by my primary doctor to not get labs done, by online services such as mister, because of the inaccuracy, and I will never use this service again! Customer service is extremely slow, the doctors don’t seem real or even care, it’s all a scam

Very professional, helpful customer service representatives. Knowledgeable insurance staff and informed doctors. Prep made affordable and easy! Thank you.

Ive been w/MISTR for over 2 years. Its probably the easiest healthcare service I receive. I do my testing at home, ship it back for free and receive meds at my home for free. Meds come quickly and no problems. I see the negative reviews and they are probably more about the type of insurance people have versus MISTR. ANY provider is limited to what a payor source (insurance) is willing to provide. Ive had only good experiences for over 2 years

Dont try to call, they will never answer.I recently approached Mistr, about my medication. With my insurance now covering the cost at 90-day supply, I requested a 90-day prescription interval for added convenience. Unfortunately, they declined this request and were unwilling to provide an additional 30-day script to accommodate my preference. In light of this, Ive decided to seek care from a different provider that prioritizes patient needs and quality service.

Very professional and easy to use.

Love the ease and have confidence in the process.

Makes the whole process so easy and convenient!

Fast, Efficient and Accurate....No waiting ..Very Pleased

So im reading a lot of great reviews, and wondering why my experience doesnt compare. Ive been with Mistr for over a year, and most of it was fine. Here and there, Id have an issue with an address change or insurance, but the past 4 months have been horrible. Month 1 of bad experiences began with having to switch to my insurances preffered pharmacy (my insurance didnt change). Okay, got it switched. This meant I had to manually request each scrip to be filled. I would message support, and theyd fail to send it. I had to message support, doctor, and pharmacy before actually getting a scrip sent to my pharmacy. Then, the next month, all of a sudden, Mistrs pharmacy accepted my insurance again. They sent the scrip, but late. The next month, I receive the normal text reply yes to ship... and I respond yes. A week later, nothing ships. I message, and am told it will ship. a week later still no tracking. I received the same text again, and again I respond yes. Ive ran out of meds for 3 months in a row now. Thanks, Mistr

They are always vary nice and helpful

Horrible, unresponsive customer service. Messages go weeks without a response. The website kept saying I had missed my virtual appointment even though I had it almost a month ago.Don’t rely on this company to get such important medication!

Awesome service!!! Definitely recommend

Ive a great experience and great customer service.

I wish I had looked up the reviews before signing up with MISTR. My medication never shipped. I confirmed my address over a week ago. No one can tell me why the medication still hasn’t shipped. I spoke Mariano via chat who couldn’t help before ended the chat with no resolution or answers. I then reached out via social media asking for help and all the did was delete my comments.

I never received my prep,no answer at all.

The customer service at Mistr is excellent. When I forgot to update my labs they made sure I got medication still so I didn’t run out.

I love everything about this coming. Thank you for everything

Mistr is a good company never had any complaints very good customer service they always anwser all my questions if i call or message the doctor they provide what you need medication comes on time no matter what they will come through some people may have experienced different but im here to tell you youre in good hands they dont leave you without prep it comes on time to the right adress i been using mistr for 4months and have been treated very good everytime

I appreciate Mistr for everything that they do!!!!

Everything was as described, smooth and easy much appreciated

Excellent and quick service. Priceless!

Great service at not cost to me

Very easy to use and friendly people

Amazing service! Always on time

DONT DO IT!!! Horrible customer service!!! One of the doctors provided false information to my prescription drug insurance company causing me to be denied the medication then I cant get any help to correct the problem. And since I got put on this new med that I cant take Im getting charged co-pays. So Mistr is billing my insurance, billing the federal government, and the pharmacy is hitting me co-pays. Something is not right here!Im going back to my infectious disease doctor. Turns out my prescription drug insurance company can access the same Healthcare Reform Copay Waiver Program that the Federal Government has.

Everything is so well done and executed.

The best service and highly recommend

They don’t order the right tests. They did not order swabs (only urine tests and blood tests, which is not best practice). They mailed my prescription to a previous address when I moved. (I had updated my address on the website and also via text). Also, it will take you two weeks to get your first prescription. The customer service doesn’t respond.

Pray you have no issues. Convinced that they don’t have a single person working in customer support. And the pharmacy they use has no contact info at all.

Reliable, always on time, attentive, and professional.

Very easy, helpful, and reliable.

Didnt have the best experience with this company. Without resembling an echo chamber of all the other one star reviews, I will just say that I had many of the same issues as they did.

When ever there is a problem, you guys are quick to respond.