NextCare Urgent Care Scottsdale

The Nurse Practitioner was Excellent, but the Facility Experience was Terrible. The Owner of this NextCare should be Ashamed of their Business. We WAITED THREE HOURS to be seen, and that was with having an Appointment! According to the Staff they always have just One Provider scheduled. This is ridiculous and very Likely the reason for a THREE HOUR DELAY in service. Why on Earth would they Schedule So Poorly, making their patients wait SO Long! I would Never Recommend this Facility.

Nurse Amber and Dr Sara were very caring knowledgeable and thorough with my treatment. The wait to be seen was long (1.5), but I think it’s because they give the same quality care and treatment to all the patients that walk in their door.

This is the only urgent care I’ve been to that I had a great experience at. They were timely, communicative, and helpful. Not to mention, the facility itself was very clean and professional. I was impressed, as I usually expect the worst at Urgent Care centers!! 10/10 recommend this place.

The actual care here seems to be fine, the doctors and nurses all seem to be competent, helpful, and nice, but the admin work is awful.I came in on a Saturday with a broken ankle (thinking it was sprained) and got to see a doctor within about 30 minutes without an appointment. The doc told me I needed an x-ray to confirm if it was broken. So far, so good.It was Saturday, so they didnt have an x-ray tech available and referred me to another imaging clinic that was about 10 minutes away. I was told I could walk in, get the x-ray, have it sent back to the urgent care, and get a diagnosis by Monday or Tuesday.I went to the imaging clinic only to find the urgent care had not sent my referral to them and they require appointments. Luckily, they had an opening just a couple of hours later in the day. Luckily, I also had my discharge paperwork and found where it said I needed an x-ray, and showed the imaging clinic. They told me there wasnt enough detail on the discharge paperwork, it was missing instructions on what specifically to x-ray (apparently left ankle isnt enough).I called the urgent care who quickly emailed me over a proper referral with more details, mildly annoying, but not the end of the world.I got my x-ray and asked what happens next. The imaging clinic told me they would have someone qualified analyze the x-ray on Monday and send it over to the urgent care with their report and the doctor at the urgent care would get back to me Monday or Tuesday, just like the urgent care had said.Tuesday rolled around without a call so I called the urgent care. When I got them on the phone, they told me they hadnt received the x-rays from the imaging clinic. I called the imaging clinic who told me everything on their end was done and they had put the report/x-rays in their secure file sharing service for the urgent care on Monday just like they said they would. They helped me sign up for patient access to the online file share service and sure enough, there it all was, uploaded on Monday with the date and time.I called the urgent care back and explained the x-ray and report were waiting in the file share system for them, but if they didnt have access I could email it to them instead. The urgent care told me Oh no, thats fine, we have access to it, but didnt explain why, if they had access, they didnt look at it. They promised me they would retrieve the x-rays and call me back with the results same day.Wednesday afternoon rolls around, I call the urgent care again at around 1:30 PM to ask what happened. They said they had the x-rays but the doctor had not reviewed them yet. They said he would review them in the next 2 hours and they would call me with the results.6:00 PM rolls around, I call the urgent care and ask what happened, they told me the doctor has reviewed my x-rays and that I had a small fracture and needed a referral to an ortho. I asked them to email me the referral so I could schedule an appointment, they promised they would email it before they closed at 8:00 PM.8:15 AM on Thursday, I have no referral email so I call the urgent care asking what happened. They confirmed they would email me the referral.9:30 AM rolls around, no email. I call again, they promise me theyre really going to email it to me this time.I finally get the referral and theres nothing on it about what ortho I should go to. I call again, for those keeping score, thats call number 7 for things that I shouldnt have had to call for.Again, the healthcare here isnt bad, but the people responsible for patient follow up, referrals, etc. are the worst. They will promise to contact you and you will have to call them multiple times to either request the thing they promised to send you 3 times already, or to request additional information because what they sent you is incomplete.I was supposed to have a referral to an ortho by Monday or Tuesday, but it took until Thursday entirely because of admin screwups. I barely managed to schedule an ortho appointment for Friday before a 3 day weekend as a result.

I had a truly awful experience at this urgent care. My son and I were stuck in the office for over 3.5 hours, which was completely unacceptable. Dr. Sara Moth was the only provider on-site, and it was clear she had no idea how to operate the office systems, causing major delays. The rest of the staff were shockingly unhelpful, and seemed completely indifferent to the patients’ needs. It felt like no one cared about providing decent service or patient care. This experience was frustrating and disappointing, and I would not recommend this location to anyone.

Other than being a walk in. Everyone was helpful and respectful. After I went back to a room, everything was fast and smooth.I highly recomend this Urgent Care definitely.

The girl at the check in is miserable and useless and no helpful information. I had an appt booked for 4pm and didn’t even see a doctor until 5:45! I walked out at 6pm! Ridiculous. The nurse and doctor both were great but extremely understaffed.I won’t be coming back

The most amazing Doctor Sara was so incredibly informative and kind. She took her time and explained everything to me. I wish she could be my primary doctor!

It was convenient to be able to make an appt. It was not as convenient having to park underground, take an elevator, & walk down to an end of a hallway to get to office. The front desk girl was cordial, to the point. The MA introduced herself & was very patient and thorough. The provider was kind & seemed to be a good listener. He asked if I had any questions which is important.

I had some concerns with my health since I am getting older and just wanted some face time with a doctor to advise me moving forward. It is unfair to say it was a long wait because how often does anyone get in to see the doctor the moment they walk in? That said, everyone was very kind, helpful, and extremely quick. Great visit!

Brought my 9 year old daughter in first thing on Wednesday with an injured foot. Provider was nice and they ordered an X-Ray from SimonMed. It is now late Friday afternoon, and a Provider at NextCare has still NOT read the results. After 2 1/2 days, nobody can tell me if my little girl’s foot is broken or not. In fact, I drove to the office just to remind them in person to review it so we can figure out a treatment plan for a hurting 9 year old. That’s just poor service. Would never come here again.

Yesterday I went to NextCare Urgent Care because I know I had broken my toe(s) but my foot was so swollen I wanted to make sure I had not broken any other bones. I booked online, filled all my forms outline, and just showed up 15 minutes before my appointment. I got in right away and EVERYONE was nice - The gentleman at the desk, the person who brought me back to a room, the PA, the radiologist - everyone. I had an x-ray and the PA showed me why they were referring me to a orthopedist. I was given a boot and my referral etc... and I was on my way within 45 minutes. I highly recommend!

Brought my 92 year old mom there for a UTI test. Happy about the quick service as we received the diagnosis within a few minutes. UTI’s are uncomfortable, especially for the elderly, so I was glad that we could come here and get her a prescription right away. I also like that the nurse was very thorough in asking questions about any allergies, meds she takes, etc. Highly recommend.

I was very shocked when I received my bill from your office! I came in for a flu test and was charged $650 for my visit. I have insurance and had to pay $85 to just see the Dr. and later receive another $50 bill! When I go see my regular Dr. its is only $85. I will never be back because your Urgent care overcharges! I literally saw a Nurse Practioner for all of 3 min, the assistant swabbed me for the flu, I waited 1 hour an hour for the test results and literally thought they forgot me in the room so went to find someone to ask. I was prescribed TamaFlu and sent on my way. For a person that has Blue Cross Heath insurance just think twice before going and getting tested for the flu because it will cost you over $650 at Next Care!Oh and when I picked up my RX they have flu kits now you can buy at the pharmacy and test yourself for $14.99.Just know Next Care way overcharges!

I had a terrible cough and was diagnosed with pneumonia yesterday. The medical care and staff were great. Unfortunately, long wait in the waiting room. Good follow up from the team today as well.

Just amazing, quick, friendly, assessment was spot on and I got prescribed what helped me before. I actually went the other day for another issue. Just as great service & help to get better! This will be my go to for urgent care always. They are the best!!!

I had appointment at 6:30 but didnt get in until around 7:30. The doctor was good and the nurse also.

Stopped in to have three staples removed and most impressive besides the short wait time, was the physicians calm, kind, gentle demeanor and he took the time to answer and explain all of my questions!! Could not have been a better experience.. Thank you

A table fell on my left foot and boy did I have a hematoma. Bad enough that I knew I needed to go to Next Care Urgent Care. Front desk check/in, EMMA and Nicole were phenomenal. Luckily, there was no wait time and these were top-notch professionals. Very clean modern facility. Thank you Next Care on Shea Boulevard.

Dr. Sarah was absolutely fantastic. Friendly staff, prompt and effective service. Highly recommend!

Had a set appt. And arrived on time. No one was in the waiting room. It took 2.5 hours before I was called into a waiting room. Unacceptable! This is the second time I had an issue with this location. Dont go to next care urgent care.

Long wait but they were very busy and everyone seemed really sick. Did a great job with patient care and worked through the chaos they had in their clinic today.

I received excellent care, and was so thankful the facility was close to my house. Caring staff and thorough Tests, lead me to the hospital for an immediate, life-saving, procedure…. for which I am so grateful!!

I was able to get an appointment with in 90 minutes and do all the pre visit paperwork on line. I waited about 10 minutes for the nurse and 5 minutes after triage I saw the Dr. Everyone was professional kind and caring.

Terrible experience came in with laceration on ankle needing stitches, they cleaned the wound before numbing the area, didn’t offer a wheelchair, I could barely walk, realized when they were done I needed a support device, put me back in the room & left me … after waiting a long time I finally hobbled out & left without device. I was the only patient on a slow afternoon. Wound could also have used another stitch. I was in too much pain to advocate for myself …

Efficient and really listened. The best urgent care visit I’ve had. Outstanding provider and team.

Got an appointment right away. No waiting.Nurse was great. Dr Juan was fantastic, personable, listened and address my problem.

Doc was great! Needed a sports physical and waited 2 hours after our appointment time.

One of the best experiences I have ever had at an urgent care. They were timely and very helpful.

Couldnt have been happier. I didnt have an appointment and yet I was seen within 30 minutes. Unfortunately I needed to have an xray and there wasnt a techncian working so had to go to SMIL today. Extra trip! But PA Brian Rush was amazing.

I made an appointment for my son here today last night And specifically put the reason for our visit that he needed an x-ray. We arrived for our appointment today and as soon as we walked in, they told us that there wasn’t an X-ray technician on duty today. I asked why they wouldn’t have called and let me know so I could have made an appointment elsewhere (he had already missed school this morning to come ) and they said it’s against their policy to call. Ridiculous.

Nurse and doctor were fantastic! Long wait but as expected. Would definitely go back if needed.

Dr Williams was the best! Very friendly, took her time and made sure I completely understood everything. Wish more Dr would be as caring as her. That’s how it should be. Nice old school treatment that made you feel important & heard. I’d give her 10 stars if that were possible.

Doctor was great. Long wait and way too expensive. Over $300 for one visit. I won’t be back.

Very professional, very, very good bedside manner. The issue I was having was resolved with one hundred percent satisfaction. The end result is I am healed.

Came in with a laceration to a finger, and the staff was very quick and thorough. The doctor made sure I was not in any pain and was very well skilled. The technician also did a wonderful job, especially administering Overall wonderful experience!!!

They care a lot about their patients and ensure they are seen quickly. Took great care of me!

I appreciate the staff and the PA that I saw. People did not arrive by the 8 AM clinic opening, but we’re extremely pleasant and helpful.

I scheduled a time to be seen. It went really well in on time and out within 45 minutes.

Great experience. Would recommend. Close to home. First time there and will go back again.

Always efficient, always heard even when I’m not clear with proper words to help get proper diagnoses. I’ve never left feeling as if i wasted seeking help. I’ve been cared for better than most others. Todd is an incredible physician.

My appt was at 7pm. I got there a couple minutes early. They checked me in and took my vitals right away. They addressed all of my concerns, sent my prescription to the pharmacy and I was walking to my car by 7:06pm. By far, the quickest and best experience Ive had at any urgent care, ever!

All the staff were Helpful, professional and friendly. Positive and low key medical staff. Thanks.

So i had made and appointment the day before i went in and it was at 1pm they told me there was a long wait and told me i could leave and they would call me back to come back they called me back at 3pm and put me in a room and nobody came back to the room till 4:30pm and the provider asked me a couple questions and so did i cause i am a newly 18 year old and was nervous to be alone and she made me feel so uncomfortable and so judged and it was a terrible experience and i will never go back to that location terrible people there

Worst care I’ve ever experienced in my 54yrs. Felt like a money grab vs care and concern. I’ve had the same insurance for 9yrs, they charged me saying my urgent care deductible wasn’t met. I’ve never been charged by any urgent care provider when using insurance. I questioned the cost and the charge, they said “it’s corporate policy” very rude and unprofessional. I’m literally at another UC provider writing this review (2days later) no charge.

The staff at the Scottsdale Shea NextCare clinic are always attentive. I have been coming to this clinic for 10 years now. The online scheduling is easy to use and saves time. Thanks so much for taking care of me and my family.

I went to the Urgent Care clinic on a Friday morning in mid-March 2024. I was fortunate that there were not other patients in the waiting room. I was quickly taken to the back for triage, and then to an exam room. The staff informed me that the Physician Asst was with another patient and that there would be a wait before I was seen. The PA was excellent, he let me know what my diagnosis was and my options were for treatment. After I left and picked up my Rx, I had a question. When I called the office, they were able to get ahold of the PA who answered my question promptly. Everyone at the office was friendly and professional.

Wait time was a little more than I expected with an appointment but everyone there is very helpful and professional.

We were able to get in quickly and the doctor and staff were kind and helped my daughter.

I came in for a UTI and was treated with antibiotics. I had a very good experience at this urgent care, The staff were very friendly and helpful, And the doctor took time with me to explain what I needed to do to feel better. All my questions were answered. I was very pleased that I did not have to wait long time to be seen..

2 virtual appts were good and then the 3rd to leave a urine sample was terrible. The office staff lost and didnt send in my sample. The 4th appt to give another sample was horrible. The person I saw should not be practicing medicine. No empathy for the patient. No bedside manner ZERO, COLD UNCARING AND RUDE.

Very personablestaff.nurse practitioner Ryan efficient ,super friendly and knowledgeable. I am a retired ER nurse

Got me in fast for an infected finger — they treated it and got me out of there in less than 45 minutes. Very happy with the outcome.

Provided fast and great care today when I was so terribly sick and needed help. Really appreciate having this place so near my home and am thankful to the amazing staff, nurses and doctors.

Very nice facility. It was just a long wait. I thought the FNP and nurse were excellent!

Fast and caring. I thought I had a stomach bug but turns out I had Covid for the first time. The staff were informative and provided meds and prescriptions to help my recovery. I highly recommend NextCare!

The person at the desk was very helpful and patient, not just with our family but all patients. She made the experience of being a first time visitor much less stressful. The Provider, Dr. Treat was easy going and was sure to try to keep our nine month old at ease. This will be our go to urgent care.

Very pleased with the front desk, the nurse and the nurse practitioner. All were very nice. Not a long wait and the NP was very attentive and helpful.

I give one star only because the front counter person on a visit before this one misspelled my name and instead of correcting her error created a 2nd profile and didn’t seem concerned at all about fixing it. And today I left my phone at home and I explained this to her(same person) and she still had me go out of the NextCare office and sit in the buildings lobby which I had no problem doing. The problem came when it was my turn to be seen and the front clerk didn’t come and get me. I sat there for 20 something minutes more than I should have. I finally went back to NextCare to see what was going on only to discover because they tried to call me instead of coming to get me they moved on to seeing other walk in patients. I don’t blame the medical staff. This poor service falls on the front counter clerk. She stated to me we aren’t allowed to leave the office. They why send me out the office where you know you aren’t coming to get me? Someone please explain your policy when people don’t have their phones. And I love your sign about not tolerating rudeness. How about another sign where you promise to offer basic customer service. Again Medical staff is and has always been amazing. 10 stars to them.

I presented with a host of symptoms, bad sore throat, congestion, cough, 102 fever, body aches, etc, and was told “it’s probably just covid” - to which I replied, I’ve taken 10 Covid tests over the past three weeks since this has been going on, I don’t think it’s Covid. I had to re-mention that I had a fever a few weeks ago as well, in order to get the PA to consider some medicine. I was surprised he didn’t do any of the normal checks, like look in ears, listen to chest, feel my lymph nodes, or order a strep. Felt rather hasty.In the end, they prescribed me some antibiotics, but sent the prescription to the wrong pharmacy. I didn’t have much wait, so that was nice.

I was a Medical Lieutenant for the fire department and at 60 I have seen my fair share of care. I am telling you that this one is a keeper. (told him to open his own practice) I will know if you do not show this review to him and then that will be on you. Pin point questions, hears the patient concerns, discusses the best treatment options, and makes them aware of their needs and situation. He makes recommendations and care about results. You have found a diamond in the rough and should know or.

Scheduled online this morning and was in at my appt time. My toddler had an ear infection while on vacation. I appreciated that they didn’t make me wait behind all the walk ins as my appt was for my 2 year old and she wouldn’t have been that patient. Mr Todd, the PA, was understanding and efficient. We were out in less than 20 min.

Great experience. The gentleman at the front desk was so kind and squeezed my little guy in just before they closed. That meant a lot to me as my son had a ton of ear pain. I know the staff wanted to go home after a long day but we were treated as though we were the first ones to arrive in the morning. Ryan was our healthcare provider and he was also very friendly and great with my son. Overall this was an easy and lovely experience. Thank you for your kindness at the end of what I’m sure was a very long day 😊

Took my son in yesterday for respiratory issues. Jasmine was our nurse and Dan was our doctor. Everyone was excellent. I didn’t get the girl at the front’s name but she was great too! Thank you. Stephen already started getting a bit better. We will be back!

This is the 2nd time I have had to go to this UrgentCare (NextCare). In both instances, the receptionist was quick on processing me in and a pleasure to deal with. Then, the nurse who greeted me was cordial and courteous. She efficiently took my height, weight, BP, Pulse, etc. and the details of my illness. (man, can she type fast!). Very good experience. Then PA Juan Miranda came into the room and did a thorough line of questioning, checked my chest/breathing, temperature, etc. and listened to my history of prior pneumonia and my concerns with my current upper respiratory problem. Bottom line this office has served me twice and in both instances the process and experience was terrific. I am coming back here in the future should I have the need!

The nurse practitioner was very nice and he checked my throat, glands and lungs and all is ok. I wish he would have checked my eyes as I thought it was possible that I might have pink eye. He looked at them real quickly but didn’t use his instrument. Everything else was fine about my visit.

Booked here because website said there was no wait. Arrived at 9:40am there is 0 patients ahead of me and I have been sitting here an hour already. All I hear is gossiping in the back

Obtaining an appointment on line was not overwhelming with paper. Did not wait long . Everyone friendly and efficient!

Online shows a wait time of 1 minute. I called to verify and just wanted to know approximate wait time. They won’t tell you. I asked for a ballpark. Less than 30 more than an hour? Will not tell you. Right off the bat the customer service is a zero. Why bother experiencing additional stupid rules. We will just go to the clinic 2 minutes down the road that said the wait was approximately 30 minutes

Was seen promptly and treated very professionally by Juan Miranda PAC and all the staff at the Scottsdale/Shea location

Very efficient, friendly and helpful. The healthcare professional listened to me, offered suggestions, and we agreed on how to address my issue. Highly recommend, I would choose this location again.

Welcoming. Comforting . Todd very professional and pleasant. Koi was an excellent nurse. She took some blood hardly making a bruise which I was worried about.Very sweet. I left an important medical notebook somewhere and they were very happy to scout around for it inside and out.Best urgent care Ive been to.

I was able to make an appointment without a problem. Waited a short time for the nurse practitioner who was thorough & professional . She diagnosed my issue then prescribed medication.

It was a good experience. The only down side was that I had booked an appointment online knowing that I would be seen immediately as they had so many available time slots, but when I got there, they said that it’ll be over an hour wait because they were under staffed. Which was fine. I waited and they finally got to me after an hour and a half wait. The clinical specialist that took my vitals was so sweet. She was very pleasant. And the nurse practitioner was also very nice. Answered all my questions and made me feel at ease. I definitely recommend this place. Just keep in mind that you might be waiting for a while. But I think it was worth it.

Unfortunately I had to delete my 5 star review from my great experience with Charlene. I own a trucking company and send my drivers here for DOT Physicals. I called at around noon today to make an appointment as a repeat customer. The man who answered informed me there is a long wait so I requested an appointment. He directed me to go online and make one. When I asked why he couldnt make an appointment for me, hence the reason I made the call, he replied Im busy and Id like to you utilize your resources. I was driving and wanted to make an appointment via phone call. This guy put me on hold after I was trying to explain. He never came back from hold and I eventually hung up. I will be going elsewhere for my companies needs. What a moron!!!

I will definitely be going here for any urgent care needs. The staff was friendly and the doctor was super helpful. I was in and out of there within 20 minutes. I made an appointment from my phone an hour prior to coming in. 10/10 recommend

Very easy to set up appt and everything on time. Thank you

Don’t waste your time on this place. Last time they were still requiring masks. And this time I had a scheduled apt time. Filled out all the paperwork ahead of time yet still sat there for 45 min. They took someone ahead of me who was a walk in. Why have apt times and make people wait an excessive amount of time. There were 3 people not doing much and let me tell you how exciting their personalities were. It almost blew me away with customer service (insert eye roll).

Visit was very good and very professional staff. Very helpful and comforting.I would like to see about getting pain pills if possible however for elbow.Thank youTony

The facility was quite nice and very clean. The people were both friendly and helpful. And my quick and efficient visit with the doctor produced a quick diagnosis and medication that has already begun to relieve my symptoms.

Impossible to call clinic and talk to someone. They kept me outside of the waiting area like a animal. I ask for flu test and at the end I received flu, covid and one more. I was force to pay for those tests. My whole body is hurting and doctor said no prescription. After all he prescribe me Cough Syrup, WOW i am shocked, he must really good. Front desk woman when she was taking payment, because terminal was not working used my credit card like her own. It is against the law. I would never recommended to anyone.

I had the most wonderful visit and care today. I booked online and was seen in adequate time. I will always consider Next Care Urgent Care before my regular PC and the ER! I highly recommend this location! All of the staff were very nice and made my experience very comfortable!

I have been using NextCare for years in a medical pinch or problem and can’t get to my pcp for myself or my kids.Nextcare has always been good experience with excellent medical professionals. But this last year they have seemed increasingly user friendly and efficient. Appointment availability. Get in and out while feeling heard, medically evaluated and treated. Quick online paperwork but option for paperwork on arrival that is more comfortable for my elderly mother. I usually go to Mesa Power & Brown but needed to get my mother seen quickly as she did not want to go to ER . I made an appt hour before closing Scottsdale & Shea . Same exact prompt,professional& positive experience at both NextCare locations.

I wasn’t being seen but my girlfriend was , we came here because she started having an allergic reaction from her job. came in we got checked in and i was told i wasn’t able to go back there with her , weird but ok loll. and then we were told to put masks on??? but everyone else in here or that came in did not have to put on a mask?? i’m sorry but are you guys stupid allergic reactions are not contagious💀 the lady on the front desk was rude. then they called my girlfriend back, and my girlfriend had texted me saying that the lady was being rude to her. such as cutting her off when trying to tell her what’s going on and then when my girlfriend would ask a question the girl told her “i’m not the doctor, ask the doctor”. which there are many nicer ways to say that. if you’re going to be apart of ANY medical practice, the least you could do is be nice to people coming. clearly yall need a new staff that actually wanna do their jobs. because being rude to your patients not it. it’s sad. it’s pretty safe to say my girlfriend and i will not be returning this location. and it’s pretty safe to say if you guys are gonna hire people at least hire respectful ones. i’m from casa grande. and the nextcare in casa grande is 100x better than this one. not to mention when she was seen , the medical provider was rude to her as well. when she stated what she thought maybe the reaction was due to he said “well what does that have to do with anything” mind you she is a groomer at petsmart she could be having a reaction to a dog. but apparently that has nothing to do with anything🙄and refused to give her a doctors note BUT SHE NEEDS ONE FOR WORK! its absolutely ridiculous. i hate this place, and never coming back.

While it’s hard to be enthusiastic about Urgent care I have had several good experiences here. On this visit, I was a walk in but didn’t have to wait too long. The medical staff listened to my symptoms and history and provided me with a referral and a back up plan in case the referral doesn’t show anything. They were efficient and helpful. I definitely recommend if you need a visit asap and can’t wait for your primary doctor.

I googled the closest urgent care from home and I am so glad I chose this place. The female at the front was super sweet and assured me someone would come right out to see me. I waited maybe 2 minutes and the nurse asked what was going on and it felt like she was genuinely concerned which was just so nice. The doctor then came in right away, listened to my breathing and got me some prescriptions right away. I was in and out in literally 30 minutes total and my prescriptions were ready as soon as I arrived at the pharmacy. It was such a great experience and I’m so appreciative of the care I received. I would definitely recommend this place to anyone who needs fast and urgent care

I’m from out of town and needed to see a doctor. He was great! I felt well taken care of and would recommend. One star because of the hour wait but things happen so I would still go back in the future.

The receptionist was extremely non personable! Borderline rude!!! The FNP was nice as well as the nurse. The facility is sub par!

The PA-C, Lauren Spano, was very nice, efficient, and fast. The front desk and MA were also very friendly, fast, and informative. I took my son there for a sports physical and it was a seamless, fast affordable process. Thank you.

They are easy to schedule with. Stay on time for appointments IF their computers don’t have issues ( which seem often) staff is very nice and PA’s are very knowledgeable!! Appreciate their care and being here!!

The doctor and care in general were excellent and the doctor advised me of things I hadn’t been told before, and that I needed to get to a wound care facility asap! Thank goodness I was there again!

Make an appointment. These days it’s really hard to get into your primary care especially when you are sick- very grateful they were able to see me so quickly. I love the provider that saw - R. Treat. He was Very professional, informative, patient, kind & a wonderful bedside manner. I would definitely recommend coming here again.

Scheduled appointment. Got in on time. Very thorough.

Very lucky to have found this urgent care years ago. They have provided excellent care when an ER visit wasnt necessary and trying to see my PC doctor was impossible to schedule an appointment that wasnt more than 6 to 8 weeks out; when youre sick youre sick and need to be seen sooner than later. I appreciate the front office staff, and the medical staff in back. Everyone has always been friendly, efficient, and professional. Great place.

Provider appeared 45 minutes after my scheduled appointment. I normally would assume provider was with another patient, however he was sitting at his computer when I went in. Also you need to be consistent with water in the car and coming inside. Seemed to be a lot of non work visiting going on today.

Jasmine was kind and efficient. The doctor who came in was friendly and professional. It was quick and easy and I was so happy to find out what was wrong with me! Thanks so much!

My 85 year old father was visiting and came down with a cough/cold. Both the nurse and doctor were kind, informative and spoke slowly and clearly for an older person to understand - even though everyone was wearing a mask.

Friendly staff and very helpful. The PA completed the physical quickly and efficiently.

NextCare Urgent Care was great helping me with a back pain flare up. They saw me quickly, listened to the symptoms I was experiencing, gave some medicine and called ahead for a prescription. The admission forms were all online so minimal paperwork and I could do it all from my phone. The staff were organized, friendly and professional. I highly recommend.

The worst experience. I went in with tremors, heart fluctuation, terrible abdominal pain. There wasn’t anyone else waiting but the woman at the desk just handed a clipboard with stacks of forms to my husband while I was writhing on a chair and completely out of it. We had to call 911 and got no care at all.

Next Care was able to get us in within the hour. My daughter had a thorn in her foot and they were very sweet in dealing with her and was able to get it out very quickly!

They let me know right away that there would be an hour wait, and that it would be ok if I wanted to wait in my car or somewhere close by. We did the initial intake info over the phone while I waited in a coffee shop. They called me when they were ready to see me. The doctor was friendly, personable, and put me at ease about my medical concerns. An overall good experience! 🙂

I first got there and they told us it would be a 30 minute wait. They got us in in 15 minutes. The nurse practitioner was fantastic. He asked very clear specific questions and explain himself very well. The nurse was quick and very pleasant. We are in and out within 30 minutes.

Absolutely horrible experience. Do not bother making an appointment. It means nothing, as they allow walk ins that may have checked in before your appointment priority. They are not able to provide even an approximate wait time, so the actual wait time after I checked in, 15 minutes before my scheduled appointment, could be 3-4 hours later, per the receptionist.I was then told I would need to wait in my car, at which point I canceled my appointment, wasting 40 minutes of commute time and the opportunity that I could have booked an actual appointment somewhere else that morning.They have a sign in the empty waiting room stating they do not tolerate aggressive patient behavior. I pondered this as I drove back home having wasted my time. While I was not aggressive, I left extremely frustrated and its easy to see how someone might lose their temper with them. Perhaps if they treated people better and had better business practices, they might have less frequent aggressive patients and might not need such a sign.

Made an appointment earlier in the morning. Came 20 minutes early. They were an hour behind due to short staff. Ask to wait in the lobby with chairs and wall no tv. Or wait in my car until they call me on my cell. Ask for my symptoms and how long I had them. I was asked more questions on the phone then I was told to come in and go straight to the room and wait for the physician. Very frustrating! . But I did get seen and I’m grateful for that. The nurse that did my vidals she was very pleasant. Made me smile !

They were quick and efficient and kind! The doctor who helped me was very helpful and knowledgeable and I got my prescription picked up same day.

Came from out of town, we normally go to NextCare in Tucson, but both our boys were dealing with asthma coughs that needed to be treated. The staff was amazing, zero wait time, and the NP Todd was so understanding with the fact that we are from out of town and agreed on a treatment. We were able to get the steroid medication, oral, in the office. We were in and out in less than 45 minutes.

The Physician Assistant Todd Page very condescending doctor. I told him what was physically wrong and he tried to make me feel like I was crazy and wrote it off as Vasovagal Syncopy. I didn’t come in for a psych consult I came in to see a medical professional about a physical problem with my body wouldn’t recommend coming here. Also the front desk nurse was ride and unhelpful worst staff imaginable.

Very friendly staff from the front desk to the nurse and the doctor. They took very good care of me. This is the first time I’ve gone to this facility. Setting my appointment online was very easy and convenient. I will use NextCare again for future issues that may present.

Made appointment and filled out documents online which made check in very simple.. after a brief wait, I was seen by a triage person and then the family practitioner. I was very satisfied with the wait time and the treatment.

Very prompt and professional friendly staff from beginning of my visit to the end. All went beyond their duties to exceedingly match my needs. Being sick is difficult enough, nice to know I have somewhere close to go if needed again. Dr. was extremely professional and showed concern as did your reception and nursing staff.

Great, friendly, caring and professional. Needed some fast help today at the Shea Blvd location in Scottsdale and was grateful for the help of Dr Ryan Treat, back office staff Koy, Lily Ann and Karrie as well as the welcoming and kind Sty at the front desk. I appreciated being able to select a time from the app and the treatment and care from everyone. Great job guys.

I was able to wait outside before the appointment which I really appreciated. I was taken back pretty quickly, in my opinion, but I’m used to waiting a long time at urgent care centers. PA Sehorn listened to me, and was thoughtful about all the potential diagnosis and treatment options all while maintaining a gentle touch and kind bedside manner (which was super appreciated when I had to get an eye related test done); really awesome and I’m lucky to have gotten them. The intake nurse was also very nice. I’d recommend this location, I feel I got great care.

Very nice and helpful, but unfortunately 1hr after spending $225 copay, my nose started bleeding again and had to get into my ENT for another visit and more cautery.

Quick and efficient care except for the 3 hour wait.

Easy booking online, got my son right in to see the doctor. We were there for 30 minutes and out the door. Super clean and friendly. 😊

Unfortunately due to so many people locally with Flu symptoms, it took over 2 hours to get to get into a room and see someone even with an appointment. Once I got there, I had an NP to take my vitals and prescribe some meds to fight my bronchitis. Ive been to this location in the past and always feel like I receive good treatment advise.

Everyone is so nice every time I come. Thank you

I have been both an customer ( started in 2017 to present ) and a employee ( 2017 to 2023) and I was expecting my records to still be available but they could not find them and I thought that was very strange since I know that former employees have the charts available...... that is the only annoyance and why it is not a 5 star... I am very happy with everything else the staff and provider were great!

It’s sort of a madhouse the way they make you check-in at the main entrance, walk to the far end of the hall to wait in their main lobby (even though their own waiting room is always empty), then proceed to phone call you back while asking you personal questions that other patients around you can hear, and finally make you walk back through a separate entrance and room yourself. That, and the front desk reception staff being unpleasantly unkind most of the time are the cons of this place. Pros are relatively short waiting times (if you book ahead online) and incredibly helpful, knowledgeable PA’s that have good bedside manner, including Todd and Ryan.

The Xray tech was amazing and so quick doing precheck in was a breeze at home we were out and on our way in less than 20 min from the time we walked in the door. The technician was also wonderful and wrapped up my toes and showed us how to care for it at home. No one wants to get hurt but making the process of getting the right chair pain free and fun was greatly appreciated great customer service in an age where that is slipping away.

I went in on a Saturday, 30 minutes before closing, with flu and strep symptoms. Total time from the time I walked in until the time I walked out was about an hour and my prescriptions were immediately sent directly to my pharmacy. The entire staff was friendly and professional and the facility was very clean. The Dr was very thorough and concerned. I received a follow up call 3 days later from the Dr herself. I highly recommend this location. I’ve been to many other Urgent Care facilities and this was by far my best experience.

They were awesome, I felt so bad coming in 30 minutes before close, but they actually let me be seen as well as two people after me, and they were all very pleasant, the doctor was great. Everyone was awesome!

The staff is so friendly and the place is so clean and organized. They were really wonderful about using my sons preferred name and pronouns and made him feel super comfortable. We came in for a rapid covid test one day and the next day a sports physical. The wait was a little bit but that’s to be expected for an urgent care.

After a couple of days of a progressively worse cough, I did an online search for clinics open on Sundays. NextCare Urgent Care made it so easy: I made an online reservation. The clinic is in a very nice bldg, and the facility itself is clean, spacious, and comfortable. The receptionist was pleasant and the paperwork was short & sweet. The nurse and dr were both pleasant and thorough. In short, the service I received was excellent, and I wouldn’t hesitate to visit this place again.

Had a badly swollen and painful ear. Waited 4 hours to be seen by a doctor who only took two seconds to barely look at my ear, prescribe me some crazy antibiotics (and wrongly claimed it was a skin rash???), I took the antibiotics and 4 days after finishing the dose the infection came back. Mind you, the appointment was crazy expensive and those antibiotics completely messed up my body, sleep, etc. Called the clinic and they told me I’d have to come back in again. What a MAJOR waste of my time and money, and messed with my body/health more in the process. Going to a normal doctor/ear specialist this time which I really should have done in the first place. How in the world are doctors like this employed?? This is practically criminal.

Great staff and I got in and out quickly as a walk-in. I went to a different urgent care (not operated by NextCare) first and was told there would be a 3 hour wait which is understandable in omicron times but they seemed annoyed that I would even dare consider walking in when afflicted with back pain upon waking up. I couldn’t be happier with the service and treatment I received at NextCare.

The nurse practitioner was outstanding. Always professional and very skilled solved the problem immediately.

Everyone was very friendly and polite. It was my first time in a doctors office in over 20 years! Thank you all

The center I had an appointment with ran out of the necessary test kits the day of my appointment. They notified me early in the morning via text. I was able to call their central appointment line and locate another clinic thirty minutes away. They no longer had any scheduled appointments but I was able to be seen in a reasonable amount of time as a walk-in patient. I was able to get the testing I needed with rapid results. I was also able to cancel the other appointment through central appointments, which might allow someone else to use the time slot. I am pleased and satisfied.

Awesome experience very clean good care and wonderful service. Thank you !!

Scheduling & Check In were good & went smoothly. I had a COVID-19 Test & when I was told which room to go into, the nurse promptly came to my exam room. She was thorough with reviewing my information & with the test. The test took approximately 15-20 minutes before the Dr. came into tell me my results & asked if I had any questions or concerns. The entire process was easy and they were respectful of masks, distance and cleanliness regarding the virus.

Doctor and nurse were efficient and friendly!

Horrible service. Went on a Saturday at 3: 25 pm. The person at the front desk ( Wilma) let the person checking out cut in front of and began helping them. When it was my turn, she turned me away at 3 ; 31 to say they werent taking anyone else. They closed at 4 pm.

The absolute worst care in the world. Management really needs to take a look at this place and their employees behavior. They make you check in at the main entrance and then, walk to the far end of the hall to wait in their main lobby. Their waiting room is empty, the front desk wants you out ASAP. The minute you walk in the woman rattles off what she wants you to do and doesnt give you time to do so. They then proceed to phone call you back asking you personal medical questions and finally make you walk back through a separate entrance. They asked for my height and weight, etc.They also asked if I was running a temp and didnt take a temp there. I could have just diagnosed myself with the lack they did there, complete waste of time and money.The front desk reception is very unpleasantly, PAs completely out of it, like they hate their jobs. They do not listen or even try, It was completely confusing at checkout and I did not know where to go because I did not want to deal with the front desk due to the belittling. I will next time just go and wait for a real doctor visit. The medical system needs an overhaul and if they respond by were sorry it will be completely pathetic. This isnt a restaurant! This is about peoples health!!

Kind, caring people, who took care of my stitches while having the best attitudes. Really cared. When they were out of tetanus shots they took the time to call a nearby CVS to find me a place where I could easily go get one. I will definitely visit this Urgent Care again should I have the need and I heartily recommend it and their wonderful staff.

Really fast service. The location is nice and great staff! The doctor was very informative, respectful and provided great service. I truly recommend this location and provider.

Excellent place to go very nice staff and they go the extra mile to see your well taken care of even after you leave their office

Went to the urgent care in less than a week. The first time I was overcharged on my copay without realizing it until I went there the second time and after calling billing I have to wait a month just to get $5 back. On the second visit it was 6 days later because symptoms are worse. The receptionist was not friendly at all, no smile, just monotone the whole time and not helpful when I asked about the overcharge from the last visit. Also on my second visit I went online and scheduled an appointment. I’ve been waiting for an hour for my appointment. I asked the other patient before me how long she’s been waiting and if she made and appointment, she said that she’s been there for almost 2 hours and didn’t have an appointment. Another patient overheard our conversation and told the front desk that they needed to reschedule and told her that I’ve been waiting for an hour and I had an appointment. The receptionist told him that the appointments are not guaranteed appointments and it’s based on the emergencies that walk in. What’s the use of scheduling an appointment when we have to wait hours? Other urgent cares are not like that! I will not be coming back here!

Scheduled appointment for rapid test online for the following day. I got in close to an hour after the scheduled appointment, which I thought was fair under the circumstances.They performed rapid tests and gave me results 10 mins later. The nurse practitioner on staff took the time to answer all my questions and provided me with the paperwork showing my test results.Under the circumstances with limited staff, supplies and labor, I was able to get the information I needed within 48-hrs using Nextcare Urgent Care. I highly reccomend.

We didn’t have an appointment because the next available one was 2 hours out when we checked. They worked us in when we walked in (and we had a wait of 45 minutes or so). They kept us informed and were very kind. Thank you for your help and the positive environment.

Brought my daughter in this morning for a cut under her eye that the school nurse felt needed to be glued. Girl at desk first quoted 20-30 minutes but quickly revised and said maybe closer to an hour. We sat in waiting room for 1-1/2 hour before giving up and leaving. In that long period of time, no other walk-ins had been called back yet either, so we were not even next up. I asked receptionist how much longer at about 45 min and she said just a few more, as theyd just opened up some rooms. Meanwhile, other people/patients do come in the door holding their phones and stating a room number and heading directly back. At about 1.25 hrs in (another 30 min later), I inquiried again. This time the receptionist stated that they were busy with appointments. I asked about the rooms she said were opening... she replied that they had been filled with the appointments. ??? I asked why they take appointments if its a walk-in urgent care. She said they do both. Ummm... I would say with our experience, they do not. We finally gave up and sought care elsewhere. Unless you have an appointment, I suggest you do the same! The actual ER is faster.

The care there is great. However 2 things bugged me. 1. I had an appointment, but when I got there I was told its basically 1st come 1st serve 2. The receptionist was telling people, including me, that it was a 2-3 hour wait. I was in and out in an hour. Was she discouraging people so that they wouldnt be so busy?But again, the docs and nurses are great!

I noticed a large sign on the front door that asked us to sign in electronically. So I used the app only to get a phone call about an hour into waiting asking if I was there and that I did not check in. I was not given the paperwork for an xray in the event we needed it if the discharge instructions did not work. I had to go back to the office the following week to get the paperwork. I have been waiting for 2 days for someone to get back to me with the results of the xray. I am still waiting. :-( The staff was very friendly but just not enough people working I guess as I had to be on hold for at least 20-30 min each time I have called. I am on hold now for the 5th time since our first visit.

Very impressed with this clinic and the care received. Never expected to be injured while on vacation but they were quick and took care of everything I needed to enjoy the rest of my trip. Highly recommend this clinic!

Wonderful staff, very supportive. I did not feel rushed and the staff took the time to listen, after asking me about my symptoms.

Once it was my turn, I was seen and addressed efficiently. However I waited for about an hour and 15 minutes outside in the heat without any updates on when I would be called (other than the app update). At the one hour point I went inside and asked, because the app said there was no longer someone ahead of me. I was told there had been an emergency and that I should be called within about 10 minutes. That was pretty accurate. I know this can happen with an urgent care center. If I return at another time, I would register ahead of time rather than “walk-in.” I didn’t know to do this. All in all, for someone vacationing here from FL and needing medical attention, my issue was addressed by the provider with compassion and professionalism. I had tried a CVS Minute Clinic prior to this and they did not have the resources I needed. Their recommendation sent me here.

I was so impressed with the staff and the attention I received. Tried to get Covid test at CVS, but they require appointment that you can’t get for days. Found NextCare Urgent Care on-line and headed over there. Check-in was easy. Filled out paperwork in car. Ashleigh called me with some questions after 20 min. Went in and saw her right away. She got my vitals and swabbed me and was so nice! Dr. Page came in and explained everything to me. He was great!How amazing that they are so busy with Covid related symptoms and tests and they have such great attitudes and are so incredibly accommodating?I was super impressed!

Easy check-in, didn’t wait very long. Thought I had strep, test was negative and the PA took the time to go over my symptoms to make sure he was making the correct diagnosis. Didn’t feel rushed out.

The wait was painless (I did make an appointment though) and the staff was beyond warm and very pleasant to interact with. Dr. Joshua seemed to care about my discomfort and needs while deciding what course of treatment was best. He had trainee with him as well; the way Dr. Joshua interacted with the person he was training was really admirable as well. Nothing less than a great experience, which is hard to come by when one is sick as a dog. I won’t be going anywhere else as long as I’m in the valley.

I had a great experience at this location. You walk up and scan a bar code on the door, sign in online and wait in your car and they call you when they are ready for you. Very friendly staff. Took a few hours like any other urgent care, but the system they are using makes the time go by pretty fast.

A great doctor and great staff. I was in and out fast, which is what mattered most.

I Had some sort of infection going on in my toe after running a long run decided to try this InstaCare instead of wait and make an appointment with my family doctor.They told me I would have a 45 minute wait but I was actually checked in and out within less than 40 minutes. The PA was efficient, personable and very pleasant. I will definitely come back even though I love my family doctor.

I walked in on a Saturday morning with major issues with my right eye. I was visiting from Denver. I was seen within 30 minutes. The PA (Taylor) did a really thorough job examining my eye. She used a dye and took photos so that I could share them with an eye doctor. She gave me a list of eye doctors I could contact on a Saturday and wrote me a script for eye drops. A little bit later I saw an eye doctor who commented on what a good job Taylor had done and that she was spot on with her assessment. So thank you Taylor and thank you to the staff. I was in Phoenix to see my son play baseball. I was able to get to his games that afternoon and my eye got better the next day. I appreciate everything you did.

All personnel were professional and kind. I was particularly impressed by the two young men, the FNP who treated me and his assistant who took my history and vitals. They were both efficient and caring. The only negative is in the supposed appointment process. On the website, one has a choice of times to book, but in reality those times are meaningless. When I arrived, I was told I would have a 2-hour wait. The process needs to be more realistic.

Very easy to sign up for an appointment same day, easy quick app to use for paperwork. I was able to see Dr. Sehorn in a quick amount of time, she was professional and kind. Office was clean and I felt safe being there! A+ experience.

They have a sign saying, aggressive behavior from patients will not be tolerated, in a clinic with sick people, you would think the patients should be the priority. I didnt even bother waiting or wasting my money here because the nurses/receptionists started raising their voices at me and refused to let my mom come back with me. I was very sick and could barely walk, (I had just turned 18), I dont understand why she could not come back with me, the whole thing seamed off; why isnt the patients comfort the priority? Suddenly, the reason they had the sign was clear. The staff seam to hate their jobs and are very unprofessional. I am glad I didnt waste my time; will not be coming back.

Didnt have to wait long, they performed tests promptly and then got me the treatment I needed. MA and Doc were both very kind.

I liked that they had an online checkin option, but I still ended up waiting for another hour after that, just to be seen for vitals and some minor tests. There was more waiting for test results which is to be expected.The lobby was a depressing place to wait. The chairs were broken and the water cooler had no cups. The one little TV they had way up high on on the wall didn’t offer any channel options as they don’t have cable, DISH or a streaming service. Only a DVD that played “Goonies” on a loop. It was very cold feeling in the waiting room. They must’ve lost 6 patients when they were told by the receptionist that it would be a 3 hr. wait. That can’t be good for business.The exam room was equally depressing. Outdated decor and very clinical and cold. The entire place needs an update.I’m still waiting for my prescription and it’s been 4 hrs since we left there.The one thing they were very good at was collecting payment! Staff personalities were dry - not rude, however - especially the receptionist. It was like none of them were happy at their job.

Quick and easy check in & front desk staff was super sweet, everyone i spoke too there was comprehensive and communicative. PA was great. i didn’t wait for anything as long as i have at other “urgent” care locations. would definitely recommend to others & come back here if i need to.

FNP Ryan and MA Jose’ were Outstanding! They effectively addressed my medical needs. They both took the time to listen, were compassionate and professional. It was a very comforting and reassuring medical visit!

Amazing experience this is the only Urgent Care I will seek medical help. After hearing how horrible the Honor Health Clinics I am very glad that I have my Urgent Care professionals.

Was a bit of a wait, definitely get there early. Was overjoyed with my doctor, though. Absolutely one of the nicest doctors I’ve had to see this year. She didn’t make me feel like she was rushing me out or she had no time for me, and she helped me get my treatment plan in place even after it wasn’t what I came in thinking it was. Thank you!

My mother in law went in today and received the worst treatment possible during her intake. Cary was the rudest person she could ever have encountered. She was rude, demeaning to them, even made her wait in the car for over an hour even though she had an appointment. Service was so bad, her blood pressure shot up before being seen. On a positive note, her experience with the doctor was just the opposite, extremely polite and excellent service. So at least it ended on a positive note. As with Cary, someone that miserable doesn’t belong working in healthcare. Perhaps Nextcare needs to take a closer look at Cary and her bedside manner, because no one should have to endure that kind of treatment when they are at a facility to be helped in the first place.

I arrived around 8am as soon as they opened and had to wait about two hours before being called in for my walk-in appointment. The clinic did a great job maintaining social distancing and I was relieved when I found out that I was going to receive a rapid test, and I would know 30 minutes after I left the location. I did have to wait but it is so worth it!

Great service ! Walgreens took longer for antibiotics than they took to glue and splint my thumb. I went back to work for 5 hours(made 7.5 hours) instead of 0-because of the quick service.

Doctor never sent our prescription to the pharmacy and it was a huge mess to try to get it. Over a period of 2 days, it took about a dozen phone calls to resolve this. My son’s ear infection was prolonged for 2 days because of their complete incompetence. Will never go here again.

This place was awesome. We were out of town. I was able to book an appointment same day for my kid who had strep. In and out in 30 minutes. PA Josh and his student were great as well and the nurse. If you’re sick in Scottsdale, go here!

I specifically saw there was 3 people waiting so opted to make an appointment for over an hour away. We showed up 10 min early for our appointment and proceeded to wait almost 2 hours in the lobby. There is no point in having appointments if they are not at least remotely honored. There was no update or apology. The doc was not with him even 10 minutes. We will not go back based on this experience.

Super kind staff from the sweet greeting- to the nurse- to the dr. Sorry I didn’t remember their names but whoever worked on 8/29. Fast efficient clean located inside the bldg on the corner on Shea east of Scottsdale Rd. Can park in underground parking too. Thank you! My new fav urgent care!

While gardening, I had come in contact with the creamy white latex-like substance that runs from the trimmed ends of Firestick cactus. I’ve had these plants in my yard for years and was never aware of how extremely dangerous this stuff can be, especially to the eyes. I woke up Christmas Eve with my eyes on fire. After contacting Poison Control for initial help, my family insisted I go to Urgent Care. Two of them knew of this NextCare location. I had modest expectations. I couldn’t have been more wrong. From the instantaneous greeting as we walked in the door, through check-in, and then the immediate actions the office staff and nurses took to quickly tend to my situation, this team of professionals earned their five stars. From the angels who checked me in, to the wonderful and funny red headed nurse who waved me into the back, on to the NPs, these people care and proved to me, they can really help. Dan Hart / 12-26-22 / Scottsdale AZ

Terrific experience. In an out in less than 30 minutes. The provider listened and responded and the suppprt staff was great.

There is nothing but good reports & high marks. Josh was the PA on that day & he was clear & concise with his instruction. The entire staff was friendly & helpful. All told, I was in & out on 45 minutes. I was the first patient of the day as well. Thank you all for your care & compassion.

Had to stop in for my son while on vacation. We were seen on time, had a really quick visit, and the providers and staff were very friendly. Facility was very clean. While I hope to never have to go back, I wouldn’t hesitate to do so.

Made an appointment online to arrive and have to wait still. Staff knew my symptoms prior to me arriving. They failed to tell me upon or at the point of my arrival that I could not sit in the lobby…. I had to stand in the AZ heat. Don’t even have a fever but I may now!

I loved that I didnt have to have an appointment. With my busy work schedule it was nice to just walk in. I was treated with upmost concern and efficiency. My physician Tiffany took great care of me. Did some tests right there at the location that put me at ease and gave me peace of mind. I definetly will recommend this Next Care to friends.

I did a walk in visit and the wait time was less than anticipated. The staff was very friendly and professional. I felt like a cared-for-patient and never felt rushed although they were seeing me minutes before they closed. I would definitely return if the situation needed urgent care.There was no wi-fi in the waiting lounge so bring something other than your phone if you plan to read the to read the news.

Dr. Rowe was awesome! Incredible bedside manner. My wait time was 20 minutes, then I was moved to get my vitals taken and have my issue addressed. Dr. Rowe was prompt, friendly, and knowledgeable. Highly recommended!

I called the day before and asked when I would get my covid test results and they said 1-2 days, so I booked an appointment for the next morning. I arrived 15 minutes early because they asked me too. I proceeded to wait 2 hours before getting a call to head inside for my appointment. Once I took my covid test, they told me I would get my results in 4-6 days, when I was told I would receive them in 1-2 days the day prior. Would appreciate honesty as well as a shorter wait time, especially when I scheduled an appointment.

Took my daughter to get a rapid covid test. Waited an hour and 20 minutes. Ended up walking back in after waiting and they said they called. Never did. Only good thing was the front desk lady. Finally got in, waited another 15 and the doctor came in saying she was negative......NO TEST WAS TAKEN! He seemed confused, no idea what was going on. Gave me the paperwork anyway. Absolutely horrible

I am not sure why everyone rates this place highly. If I was a malpractice lawyer, I would hang out next to the exit, and probably find an endless supply of clients. When I ate some shellfish (not allergic) and got diarrhea for 3 days, the care provider said to wait it out. I told him that I was going to Disneyland by car for 4 days and I didnt want to have diarrhea everyday during the trip. When I pointed out the treatment for Vibrio (which ended up being the cause), the care provider said he had never heard of that, and he left the room (to probably look it up). When he came back, he still said I have to wait it out and that I could leave. I then pointed out that he did not even exam by abdomen. Whoops. I had diarrhea for 10 days (basically everytime I ate something) and it went away after 1 day of antibiotic. THIS PLACE IS A JOKE. You should find somewhere else to be seen if you have a real medical condition.

Appointment was fast, dr was kind and courteous and met my needs. For the simple thing i needed $75 with co payment for insurance is pricey but paying for convenience and immediate availability that I wouldnt be able to get at my primary care

I went through NextCare Urgent Cares online check in which worked quite nicely. I arrived on my scheduled time, filled out the paper work and only had to wait 20 minutes (not that much time considering other places Ive been to). I went for a general physical, and everyone was professional and efficient. I strongly suggest for a quick visit for basic medical treatment.

Terrible service since front desk, the first nurse that received me kind of rude, I went to this urgent care because I have been dizzy during 4 days and not able to even drive, they made me wait in the waiting room 40 min., the blood pressure machine took my blood pressure wrong two times, the ECG machine was not working fine, the printer was not working fine. they ran blood test, glucose test, ECG and that everything was normal. The doctor is inexperience, unprofessional and couldn’t find a diagnosis. I’m still dizzy with the same symptoms and they told me I can go to the clinic again or go to a primary physician. Terrible service, terrible doctors.

Taylor Sehorn was incredibly thorough, kind and attentive. The staff was helpful, the facility was clean and Covid safe. I recommend this location. It’s important to make your appointment online. Go to the front desk (which is separated from reception with plexiglass) at your appointment time. You will go back to your car, wait for your call and walk directly into a room separated from the lobby. It is not crowded, the staff wears face shields and they go above and beyond to care for you in a very sanitary manner.

I took my grandmother to this clean well appointed clinic in 2016, and she felt the staff here treated her so kindly - so her experience was a catalyst in my choosing this clinic this past Saturday. My throats was all yucky- theres ample easy parking.Walk in clinic was clean well lit well air conditioned and friendly person behind desk to immediately greet me and give me instructions/paperwork. The process flowed without hassle which is what I need when I dont feel good.Ashley the nurse has great friendly bedside manner-Dr josh deserves a medal or perhaps monetary reward of some kind for looking in my mouth despite my throats not having neighboring brushed clean teeth - my throats too swollen. Was prescribed anti inflammatory and paid my $50 co pay and voila! It was that easy. Dr. Josh friendly too and yay! I tested negative for streptococcus throat.Wud return here and wud recommend this fine clinic to anyone. They are efficient, operate from good faith and are respectful. Thank you to this staff!

I’m not one to complain but this clinic is awful. I came in addressing UTI symptoms and concerns with a past history of severe UTI’s leading to infections. I was told by Ryan Treat that he would send in a culture test to the lab and he would follow up with the results and confirm on if I should start the antibiotics he prescribed, which he mentioned to not take until he advised or symptoms worsened.I haven’t received any update from this office.I’ve been waiting for days and there is no way to reach someone at the front desk only a customer service center that no one answers.I highly recommend you go else where if you are looking to be helped because they do nothing at this office.

The nurse was really great. I had an extensive abrasion and she was so kind. The doctor too.Thank you for such great customer service.

PA Taylor Sehorn was very kind and thorough at the appointment. This location does not have an X-ray machine so I was referred to an imaging center. Only downside was that no provider from the location ever called me to follow-up on my x-ray results once they were sent over, I had to look at the radiology report myself and go from there.

When the docs office isnt open on a Sunday, but you have a terrible sore throat, it is worth it to check if it is something serious. Staff, nurse, and PA were all pleasant, respectful, and helpful. Office is in a nice location and always very clean. I wish the online reservation system shared more of the information I put in with the office. Specifically, I wish it shared the copy of the insurance card that it asks for. I put that info in to make the appt. and the first thing they ask for in the office is my insurance card. Where did that online information go, if it wasnt sent to the office?

Use as the last resort…if every other option has been exhausted. This used to be a good option but staff and standards have changed. Be prepared to wait over an hour even if you have an appointment and the place is empty. You will be greeted with a 10-foot sign, letting you know that aggressive behavior is not tolerated. The reason they need the sign is because they are so grossly incompetent that it is expected that everyone entering the building will eventually become frustrated. Try anywhere else…the current staff hate their jobs and it shows.

Getting an appointment is easy and wait time time is very little. Staff is very warm and helpful. Dr. Joshua is excellent. I went for emergency help with twisted joint and Dr. take care of it very throughly. The assistant of Dr. Josh, Dr. Nick also very polite and well in bedside manners. After all X-rays and examination, Dr. Explained the treatment plan very clearly. When time to leave Dr. Joshua was so kind that he pushed my wheelchair upto my car as I was unable to walk and with a kid with me its awesome helpful. After this caring visit I will visit on my urgent sickness time to this healthcare facility.

Scheduled 9:15 am appt evening before appt. I was checked in on time and my physical was completed within one hour and 15 minutes.Efficient and effective operation.

I have used this NextCare location previously and been happy with everything. Today, not so much. I checked in at 10:15 am for a 10:30 am appointment that I booked online the night before. When I checked in I was initially not told that I was about to experience a horrendously long wait time. After an hour and a half, I asked what the heck was taking so long, especially since I had an appointment. Well what they don’t tell you is that they “fit in” any walk-ins in between people like me who actually take the time to make an appointment. At 1:15 pm (THREE HOURS LATER) they called my name, just to be brought in back and told “there’s a couple of people ahead of you.” I walked out of there at 1:42 pm, and will think twice about going there again, unless I book the first appointment of the day.

Went for a COVID test but I’ve been to other NextCare locations previously. The caregivers were excellent as were the reception staff. What is irksome is that we take the time to enter all our data into the app and then upon arrival we are back in the 1990’s and have to fill it all out again. This plus the fact that I was called at 1145 for an 11:00 appointment having arrived the requisite 10 minutes early colors an otherwise good experience. Reading this management?

We arrived today 15 minutes before closing time. All of the staff were very polite and professional, from start to finish. Reception, nurses, and PA were top notch. Thank you for your excellent care.

From the check in to the techs and doctor I was treated professionally and felt comfortable. The doctor, and his team, were very knowledgeable and I left feeling like my issue and questions were handled professionally.I highly recommend this place to all!*OH HARDLY NO ONE THERE SO I WAS IN AND OUT FAST

Had to get a COVID rapid test done results were quick once I was able to be seen but given the number of people testing this week it was not surprising at all that the time to be seen was a few hours. The staff was kind, safe and responsive very appreciative of them and the work they do!!

My cough was very bad. The inhaler and medicine I was given did not help. It took two more weeks and a visit to my primary to receive the z pack I should have been given in the first place. I will not recommend this facility.