Legacy-GoHealth Urgent Care

Cared for me, without an appointment at 6pm.Love your hours. Very professional. Great attitudes!!!! Reliable! Went out of their way to get me seen.

The PA that saw my son, Jared Goodwin, was absolutely amazing with him. He really made my baby feel safe in a stressful situation, and I cannot thank him enough for his time, reassurance, and kindness! 10/10 would recommend to any anxious mom trying to help their kids feel better

I was completely pleased with all the medical and administrative staff at this location. They were friendly, helpful, very informative, knowledgeable, efficient, and immediately got back to me with tests results they performed and explained what they meant. I wouldnt hesitate to pay a visit in the future when I need some health care advice. I give a special shout out to Katie, Bjorn, and Jared. They made the whole visit easy and comfortable.Thanks to everyone of you.Your grateful patient, Penny

I called their number to hear that they were accepting walk-ins on a holiday weekend. I hurried over and arrived at 6:30 (they closed at 8). I was checked in by a very nice front desk person who assured me they would try to fit me in. I was able to be the last person who was able to be called back. The clinical assistant was extremely helpful and very calming. The NP who saw me could see I had a very definite infection that was on the edge of going systemic. She treated and dressed my wound and prescribed strong oral antibiotics. I felt that the entire experience was handled efficiently and with great compassion for my condition. I highly recommend the Cedar Hills location for anyone needing urgent care.

The staff was amazing so kind and welcoming. They were quick and did everything they could to help me. They were so friendly I felt safe and well taken care of!!

Everyone was friendly, capable & competent. Medical issue was correctly diagnosed and crisis alleviated:) Will definitely return if the need arises. This visit instilled my confidence in Legacy-GoHealth, turned a highly concerning situation into a very positive experience.

Legacy Go was the third urgent care we visited after finding one that closed early and another that was booked. It worked out because we were very happy with the staff and process. I was able to book an appointment on my phone. We were very happy with the care and now consider it our primary urgent care location.

Front desk staff are rude and incredibly unwelcoming. I understand that some urgent cares are not able to take care of all illness/injuries, which is fine, but anyone in a patient-facing role should be practicing compassion. My partner came in with an eye injury Sunday afternoon, and when he came in, they just stared at him with disgust, didn’t say anything and had no greeting at all, and didn’t ask him if he needed help or what he was there for. He asked if they were able to do stitches and they asked him to explain how he got his injury first. After he explained, he was sent elsewhere. Again, totally fine - I’ve worked at a clinic before with limited capabilities and while it’s completely normal to reroute patients due to the complications of their injuries, it is not normal to act with such distaste towards a person seeking help. If you feel like you’re losing compassion towards patients, it might be time to switch careers.

Since I hadnt been to an urgent care in quite some time, the registration process has changed and I really like it. I was treated warmly and supportively. Treatment was thorough and I felt that no stone was unturned. I have been taking my meds and am slowly and steadily feeling better. Thank you to everyone who had a part in taking of me last Sunday.

I made an appointment on short notice. They got me right in and took great care of me.Thank you!

If I could leave 0 stars, I absolutely would. Tuesday I went in with a really bad sore throat and swollen lymph node on the left side of my neck. My left tonsil was also covered in pus. The doctor I saw sat there staring at my tonsils forever, giving me absolutely no information. She just suggested I gargle with salt water. So I asked her if she could prescribe me some antibiotics, since I had obvious signs of infection... and she shrugged and said I guess, if thats what you want The next day it was 100x worse, I had to leave work to come in to your center. When I got there around 11am, I explained what happened and they said they couldnt see me for another 4 hours, and I was in so much pain I could hardly talk. And they made sure I knew Id have to pay for my deductible again, even though I was there less than 24hours ago. So I left and went to another urgent care, they said it was an abscess on my tonsil and recommended a CT scan. I got the scan and found out I had a major infection in my tonsil as well as a blood clot in my jugular vein. Im currently writing this from my hospital bed where Ive been for 2 days now. This is such a serious situation! I have Lemierres syndrome, which is fatal unless IMMEDIATE medical attention is given. The doctor I saw was so unprofessional, and having her in your facility is a danger to anyone who walks through the door. I sincerely hope you handle that. I understand its rough being in the medical industry, but that absolutely does not excuse that kind of complacency and complete incompetence. I could have died. I was told that I was very lucky to make it to the hospital. Not only will I never step foot in any of your facilities ever again, I will also encourage everyone I know to avoid it as well, my story will be heard.

Love the scheduling system so that there is not a long wait time to be seen.Staff was friendly and thorough and our provider ( Alexandra) caught something in my chest X-ray that sent me to an ER for a CT scan and ultimately being admitted to hospital for what could have been a dangerous condition. I feel that I owe a lot to the care that I received at Legacy Gohealth.

They always get me in quick at the time I reserved online, even on Sunday. Ive always been able to get a next-day appointment. They get me what I need without a bunch of waiting or the hassle of trying to get an appointment with my PCP (which can take weeks). I spend more time waiting for the pharmacy than I spend at the Legacy clinic.My recent visit: I noticed an infection on Saturday. Reserved a spot online at Legacy-GoHealth for 3pm Sunday. Arrived at 2:45 and was checked-in and brought back to an exam room by 2:55. Doctor came in right after they checked my vitals. They prescribed the antibiotics I needed and gave me supplies to take home to soak and wrap it. I was at Walgreens getting the Rx started by ~3:45. Then it took 2 hours to fill... but it was Sunday and I got everything I needed before they closed at 6pm.

Excellent service. No wait time with the appointment I made. The doctor I saw was kind and helpful. Will definitely use this urgent care again in the future if needed. Thank you!

Arriving punctually for my scheduled Covid test, I found myself waiting for an hour before finally being ushered into a room for a brief 2-minute procedure. To add to the frustration, there was no one present at the reception desk upon my arrival, and when the staff member returned, it took her about 10 minutes to check me in. Its perplexing since Ive been to this facility before, and they already have all my information on record. I cant help but wonder why the process is taking so long. Unfortunately, the slow pace doesnt end there; even their wifi seems to share the same lethargy.

Dr. Sweeney was amazing, she listened to me carefully and made sure I felt that my concerns were heard. She was efficient with her time and made sure to answer my questions while still being aware of the time and sending me on my way. She did some prescription troubleshooting and followed up afterwards.The receptionists were very kind, timely and patient and communicated about wait times and payment too.Would highly recommend this Legacy GoHealth Urgent Care!

I made an appointment for 11:30 but was much delayed in getting in as I requested blood test for Hantavirus Virus. The receptionist had never heard of it and asked her senior. He never heard of it and googled it and commented back and forth until the whole reception staff was aware. When I got back to see a doctor, I was again delayed (imagine doctor googled it too) until she came in and told me that they hadn’t the ability to test me there but that I would have to go to emergency at St Vincent’s. Wife drove me straight to ER where I waited another 6 hours to be told that Hantavirus Virus is rare in the NW and that I wouldn’t need a test.It diminished my opinion of you office as I felt medical staff should have been able to give me the same info when I first requested the test. This would have saved my wife and I six hours in ER.

I saw they have 2 spot at 7.15 & 7.30 pm before they close at 8! Then i drive quickly to take my daughter there arround 7.30 pm but they so lazy and didn’t want to take her! The staff said they have to close at 8 but even just 7.30 with no patient waiting! Why an urgent care refuse to take walk in ??

My husband is a vietnam veteran and it is difficult for him to get to the VA emergency dept. He became very ill 3 months ago and was refered to Legecy urgent care by the VA. We made an appt. and he was seen in a timely manor, the Dr was kind, professional, and discovered his diagnosis with one visit. She prescribed medication and encouraged him to return if he had any more problems, he recovered well. This week he developed an infection in his eye and went to the urgent care and again was treated with respect and professionalism. Legacy billed the VA both times for us and took away that headache. We are grateful there is an urgent care close by that can cover his needs when they are not an emergency.

Fast and efficient. I had an obstruction in lower bowel, as it turns out. They sent me across the street to get x-ray, and x-ray sent me right to Good Sam. Very good job.

My 89 year old friend, a mother like I always wanted got really ill. Her respirations were 44 plus I took her to Legacy urgent care in cedar hills. Immediately the PA Jared said “we need to send her to Legacy Good Sam Hospital. We don’t have the right equipment & Joanie is in respiratory distress . Let’s call EMT to get her to hospital .”She made it to the hospital. The LGS ER jumped into action. Incredible! Did not hold back on test & treatment. Next day I found out she had emergency surgery. She survived!Now my friend is in ICU making improvements everyday!Thank you all staff involved in saving Joanie!Best Hospital in Oregon!!

Weve been to this urgent care a few times now and picked it specifically because they do pediatric services. Scheduling was easy and check-in very quick when we arrived. The entire staff is very helpful and friendly, and helped us get back on the path towards good health. Highly recommend!!!

Ive been here twice in the last thirty days due to the location, but will not be coming back. The first appointment was during the January 2024 snow storm. The MA with blond hair was throwing things in the exam room, banging computer monitors, and yelling at colleagues and patients. It was the least professional I have ever seen anyone behave in a medical setting. She wouldnt answer my questions, told me to save it for the provider.Today, I arrived for my 1:15 appointment early. At 1:45 I asked if I would still have time to leave at 2:15 to pick up my child. They told me the provider just went on a 30 min lunch, so it would be at least 2:15 before I would be seen. I understand that clinics fall behind because of patient needs, but there is also a common courtesy of letting someone know that they would be waiting over and hour for a scheduled appointment in an otherwise empty clinic. I do not recommend this location.

Significantly lacking in a sense of patient care, urgency, or of basic kindness. Four employees noticed me in the empty waiting room and said, did nothing…not even a hint of a smile. Finally one asked if I’d been helped (when clearly I had not) and then said someone would be with me. When someone did finally arrive at the front desk she took her time login onto her computer and arranging herself before acknowledging me. It seemed I was quite the bother for her to have to attend to.One of the most disappointing experiences I’ve had at a front desk. Thankfully I was not in critical need. I’ll want to find another location if something ever seriously wrong needs to be addressed. These are not folks I’d want to surround myself with if I were in pain or suffering.

Very compassionate staff squeezed us in for stitches even though it was 20 min before they closed and we didn’t have an appointment. We did not feel rushed and my injured companion received excellent care. The PA we saw was very thorough and kind- clearly prioritized the patient even though we were making everyone stay late. They were the definition of a medical professional. We’re so appreciative of the people on staff at this location!!

I came in with a cut on my thumb and even though I was a walk in, I was in and out in 50 minutes. Very nice staff, quick, efficient and tries to get out so you can continue your day. Thank you!

I was very impressed with the Legacy-GoHealth Urgent Care staff when I was there on February 29th. They were kind, professional, and efficient. The Nurse Practioner who assisted me was excellent, and I felt like I was heard and given the help I needed. As an additional plus, there was no wait time to be seen. I would definitely recommend this clinic to friends.

Great location. The online booking was easy along with the easy check in on sight. Great staff, all thumbs up for this place

Ive had very positive experiences at this particular location. Good staff and good care. I have gone out of my way to go to this location because they have X-ray and the providers are wonderful. If you have the choice, go to this location!

They serve me last minute and they were late to go home just to take care of my health,Thats really really good urgent care . Nice stuff good job.👍🙏

The paramedic Katie was so kid friendly and kind, our daughter actually had a fun time getting her chin fixed! We so appreciated the kid friendly room, cartoons, and little rewards- bubbles +stuffy. The doctors were knowledgeable and kind as well. The appointment making process was very easy and we had zero wait time upon arrival. We will 100% recommend to our kid families.

Our PCP isnt ever available same-day, and kids dont warn you 2 weeks out that theyll need an appointment! The pediatrician here is knowledgeable, friendly, and we were able to be seen quickly... which is a relief with an upset 18m old.I cant remember the nurses name but he was patient and kind, which was just the cherry on top of a surprisingly pleasant urgent care visit.

Follow up of stitches received in Cuba. Dr. Hansen and Nurse Chris were very helpful and provided positive feedback re. my medical care in Cuba

No wait, they called me at my scheduled time. The care I received from Jared was excellent!

I’ve never had such a great experience at a health center. Every single staff member that helped me was amazing.

Friendly, helpful and easy to get an appointment. Very knowledgeable staff and doctor who takes time to explain everything.

The pediatrician at this clinic was the best one my baby has ever saw! He came in for forehead stitches and the doctor and his team went above and beyond my expectations. Katie one of the nurses there took my baby’s vitals and it was the first time ever that he didn’t cry like someone was torturing him. I was shocked at the amazing patience and comfort this team provided !

Extremely impressed by the entire staff! Not only did they work hard to get me in early, the care and attention to detail was very impressive. Grateful for their help! Thank you!

I had a terrible experience at this clinic, despite there being some very nice people there. The staff was not properly trained in men’s health issues and did not follow correct specimen collection and labeling protocols. I was forced to do a painful and unnecessary self collection beyond what is the correct self-collection protocol. I also had almost no interaction with the provider while there and she was not knowledgeable about STD prevention for men. There were also charting errors made which I needed to get corrected. Hopefully they will work on better training and be able to provide better care in the future, especially with regard to men’s health.

I almost decided not to leave a review in fear that a positive review would leave this facility busier and less accessible. The staff are professional, the facilities are clean, there is a pediatrician on staff, and the operations are efficient. It is almost impossible to get into our primary physician the same day and 100% impossible to access them after hours. I’m sure many of you can attest to this dilemma. Kids get sick and new board especial can tank suddenly. Having access to a professional staff of experts “on call” is especially special! Thank you and keep on performing at a high level.

The doctor was very friendly and the nurse Bethany was so incredibly sweet. Bethany connected with my daughter and made her feel so comforted even while Lauren was in pain. Seriously amazing staff. No wait, they took us right back after check in. It was also so clean and well kept! We will be using this office for the rest of our urgent care needs.

The doctor, Jared, and the rest of staff were thorough, efficient, and kind for my first visit as a patient here. I feel similarly about past pediatric appointments for my kiddo. I’ve always used the online scheduling tool and haven’t had any long wait times.

Dr. Pradhanang is terrific. The rest of the staff is also great.

This center has always been very responsive to my needs. I highly recommend them.

Easy to make an appointment online and be seen quickly. Thank you!

We traveled past several other urgent cares to get to this specific urgent care. It is very important to us to be seen by an actual pediatrician physician when our kids are sick. Unfortunately, this frequently happens on the weekend when our typical pediatrician is not working. Sick kids should really be seen by Physicians who have experience taking care of children. It is refreshing and wonderful that this clinic serves the community with such excellent care. The physician that we saw was clearly knowledgeable in the condition that my son was experiencing. He was kind, had excellent bedside manner, and included teaching that helped me to better understand the condition. We will continue to drive the extra distance to be seen at this urgent care when needed.

Doctor and staff were friendly and helpful. Took good care of my injury, will use again.

Went in with my partner this morning right after they opened. Got told come back in a few hours for a appointment. Came back and spent a hour in the back to get two tests each for me and my partner. Got told what was NOT the problem rather then what was .If I could rare zero stars I would

My provider was kind, thoughtful and very informative. She eased our minds about our childs illness.

Made the apt the night before. Got me in on time and took xrays. I had a diagnosis and a walking boot before I left. Will be back again.

Dr. Musselman and his nurse are always amazing to work with. They are so kind and thorough. They treat my son and us with care and I never leave the office feeling stressed out or worried. I absolutely think Dr. Musselman is one of the best Physicians weve ever seen.

Reception was amazing, and were able to book an appointment right when I wanted it (day of). The providers at cedar hills urgent care are so kind and understanding and answered all of my questions. Thank you for being my go-to for urgent care especially since primary care doctors are all booked up for months and months right now.

Timely attention. Difficult to understand doctor. Prescribed antibiotics seem to be working.

Loved that theres a pediatric side. Open availability-was able to be scheduled within the hour. When I checked in, we were able to go straight to the back and both the doctors and nurses were amazing. They were super friendly and walked my baby through each step. Would highly recommend!

My neighbor referred me to Legacy Urgent Care. From the moment I walked through the door they were professional, but personable, easy to talk to, and provided knowledgeable service in a way that reminded me of how medicine used to be. My nurse practitioner was amazing. I loved her demeanor, and she clearly knows her stuff. The assistant they assigned to me was everything he would want thorough and what he did and funny all the way through. I would definitely go back there before I would go anywhere else.

Katie the MA was friendly, kind, made my teen daughter feel at ease with a painful infection. Dr Mark is a great listener and provided thoughtful compassionate knowledgeable care. The front desk folks were polite and fit us in even though they were closing soon. They called us with test results within a few days. So great experience. Only thing I did not like -they take your credit card info even if you have insurance ( we have Blue Cross so they are covered and would get paid by them). I’ve never been to an urgent care, doctors office, or emergency room that does that. So just a heads up…

Took my son there after a hard hit to the head in basketball game. We were there 30 min before they closed. We needed him to be checked for a concussion. They said they couldnt see him because they had too many appointments and couldnt stay. This is not an urgent care, dont expect to be able to get in for an urgent matter.

I would like to thank the provider for being so understanding and kind. I felt kind of stupid bringing my son in for a lump in his leg that hurt but she put my mind at ease and was very professional and caring!! Im so glad she took care of him!! The medical assistant(?) did a fantastic job taking the X-ray and getting things started, she was super sweet! All in all...a great and FAST visit!!The only thing that was negative was that we had to wait for 10 mins to check in and there was only one person checking in, no line at all, that one person just took a long time to check in. We still got great care though!!!

Love all the Doctors, Nurses; Awesome Customer Service, Pleasant to visit

Went here because my OB told me to as I’m pregnant and have been sick for almost two weeks with a bad cough , extreme sinus pain, and thick mucus . Receptionists were fine I see a lot of bad reviews about them, but she was nice to me. Got called back into the room and after explaining my situation to the doctor she took probably a total of 3 minutes to decide to “prescribe” me Flonase which you can buy OTC.. after telling her I was having bad sinus pain she wants to give me another decongestant which I’ve already taken at home. Waste of a trip. I went to another urgent care and they diagnosed me with a sinus infection and gave me antibiotics. I do not recommend this location.

Im glad I wasnt checked in by Ariel whos unfamiliar with the services provided by the clinic. Make sure to look up services provided on the website before anything. I almost left, if it was not by the services of Gene!! Kudos Gene!!My appointment was at 7 pm and I have yet be to seen by a provivider. Finally a provider came at 8:17 pm and we are finally leaving at 8:44 pm. be prepared to stay put for a long time. After all the waiting the providers were caring and attentive to my moms health.

I loved the attentiveness to detail given to my toddler and how they explained everything, suggestion or symptom. They let him check out anything that was going to touch him so he was comfortable. Would highly recommend

Don’t come here. You can set an appointment online, but they will take 30-45 mins after your set time to get you seen. I was waiting in the waiting room and was told I would be next once a room was available, I had 2 patients that came in after me be seen first and was given attitude once I inquired about this. Their service is poor and the doctors are on their own schedule.

They were super friendly and we felt well cared for. I appreciated that I could book an appointment time, rather than just waiting in line with my toddler. My daughter enjoyed the visit, and that speaks volumes from a 3 year old!

Very knowledgeable and friendly staff. Reserved time made it practically wait free. A+

Rude and unprofessional staff. With an appointment we had to wait 35 min to be seen and another 25 min in the visit room to see a nurse (not even a doctor). they were maybe two other patients there. Will never come back and wouldn’t recommend this place.

So bad. The staff working the front desk have no patience, no empathy and no sense of urgency.Came in due to a head injury that was bleeding, my mom had a gash in her head that might need stitches and it took 30min to check-in and she wanted to know how we’d heard of the location.Like ma’am. Actively bleeding, might have a concussion. Leave the marketing questions for later.

Easy check in. Great dr. Super fast and efficient!

Really nice overall patient nurses pediatrician always helpful. Overall a fantastic location and I will continue to use them I think the nurse Kate is the nicest! I trust the team to help me beat care for my kiddos

I came into legacy go health with a severe migraine headache. I called ahead and got in quickly. The nurse that saw me treated me and I began to feel better immediately. I’d been suffering for a day and a half. Overall, my experience was excellent and I feel terrific.

I wasn’t seen within a 30 minute time frame to my scheduled appointment. I was early/on-time and accept waits because of short staffing. I was scheduled for a Covid screening. The staff were nothing but friendly and professional my entire time there. There’s a small area for children and parents, it’s slightly separated from the rest of the waiting room. Once past the waiting room, the staff took care of me relatively quickly. Administrating and delivering my Covid screening results in about 20 minutes. Less time in the waiting room would be appreciated but I suspect short staffing, something I refuse to to blame employees for. 🥰

All the smooth ease of service you’d expect from a Soviet-era Siberian government office, and every bit as warm and inviting. The woman who checked me in (I checked in online before arriving, or thought I had…) either doesn’t know how to use a computer or doesn’t have hands, as while she was going through the motions, the other lady behind the counter checked in 3 people. I was told to provide a credit card even after I’d been told over the phone while scheduling there would be no charge for my COVID test, and wasn’t told how much I might have to pay. The woman who actually administered the test was kind and courteous, and couldn’t have done a better job. The thing is, if this country is so good at so much, why do have to so consistently do anything medical so abysmally. The clinic wasnt even busy when I arrived 15 minutes early for my appointment, and I still had to wait an inordinate amount of time, deal with staff who spent more time chitchatting with each other than working, and be told they had no idea if I would have to pay anything or what that amount might be. It’s a miracle we aren’t all dead with this level of care…

I went in last night with my baby boy. My husband and I are Covid positive and we had the strong suspect my baby was too. His fever went up to 103 and this worried me considering we had been medicating him with ibuprofen every six hours on the dot and the fever was worsening. I had explained this over the phone and the doctor said I could come in with my baby. After seeing the doctor, he was extremely condescending. I believe at one point he said to me “this is parenting 101”. Seriously? My baby is 1 years old with a 103 fever. 4 degrees away from having seizures, which was the doctors words to try to “comfort” me. He made me feel stupid for coming in at all, even though he said to come in over the phone. Overall, a terrible experience. If you like good bedside manner, don’t come here.

Great experience with Dr. Mark Musselman! He is patient, took time addressed all the concerns and he is very good at communicating with my 2-year-old. The highlight of this visit was the Pedialyte popsicle in the end :) The best urgent care experience so far.

The system wont let me give zero stars. I went in for insomnia got referred to a neurologist and a prescription. The referral takes 14 days, and it was to a clinic specializing in Parkinsons and movement disorders. I called back and suggested that perhaps a sleep clinic neurologist might be a better fit. I also asked if I could up the dosage on the meds because they werent working. I got a call referring me to an ENT and no information on the meds. Still not sleeping. Im off to another care provider.

Dr. Julian Ponsetto was very thorough and kind, one of the best doctor visits weve had. Although not our daughters primary care provider, he was just as attentive and caring as her normal pediatrician. He took the time to explain his diagnosis and went beyond to make sure we knew every way possible to get additional care once we left the clinic if needed. Top notch experience with Dr. Ponsetto.

I went in for a gastral intestinal issue and couldnt believe how rudely I was treated by the bitter grey haired lady. No care, no concern, cold as ice like I was really putting her out by being there. Just angry, with a huge chip on her shoulder. And she wasnt wearing a ID badge and wouldnt provide me with her name. Then when I called to ask about filing a complaint she answered the phone and hung up on me. Nice.

Very friendly staff. Good communication.I have a client thats going on a cruise and she didnt know where go, I told her about my experience and gave her directions Go Health. She stopped by there on her way home to make an appointment! On a Sunday too!I will say, it really needs some paint and new chairs.😉Just a few things would go a long way m.

My appointment was 2.5 hours behind the schedule. The technician was aggressive during the sample collection. I cried and stopped her half way during the sample collection because it was too painful. Terribly disappointing. On a positive note, the Nurse Practitioner came in just to check in with me. I told her what happened and she was very friendly and listened to my feedback. I felt respected and my voice was heard. She offered me juice because due to this delayed appointment, I havent had dinner at close to 8 pm.

I went to this facility for my sprained ankle( not sure if it’s fractured ) and needed an XRay done.I was told by the front desk lady that they will not take walk ins at this urgent care today as they are fully booked and then upon my insist provider spoke to me saying that they are fully booked and it can affect on their ability to take the decision.Later today, I went to the same facility just to have an X-ray done after getting orders from another facility and I was surprised that the lady standing ahead of me was walk-in patient and they took her.I feel like this is clear discrimination and patients are seen according to the providers preferences.This is not why you become a physician,we all are Humans regardless of color or race.

10 👍Just want to share short story of my experience at the clinic. I was escorting my husband to his appointment for a Covid test. Since I was at the urgent care I took a chance to ask if they can take me in today instead of me coming back after the weekend for my own test. The answer was yes readily by arranging the nurse doing double exam for me and my husband at the same time. The check in and the whole exam process was very professional and courteous. Thanks urgent care staff at Cedar Hills.

Don’t see these people if you have urgent care. They are booked and turn you away.

Doctor was proficient but didn’t really listen to me. Prescriptions were called in which caused an extra wait only to find out both items were over the counter. Why wasn’t I given this and told to pick up at any pharmacy at my convenience.

I went to this urgent care and I was not informed of the full amount that they were charging me for a Covid test. Be aware that whatever they do not I form you at the time of service a test is $165 plus $100 for a visit. Do not waste your time, you are better off going ANYWHERE ELSE to get one.

It’s funny how one experience can overwrite multiple positive experiences. Sunday urgent care visit for ear infection. Wouldn’t let grandma take her, even though she’s listed and she took her to this exact same location with no issues 1 month ago. Got consent taken care of and diagnosed with ear infection got 2 prescriptions sent to rite aid… but rite aid on walker hasn’t been open on Sunday for MONTHS, so can’t get it. Tried another rite aid and they said doctor has to call in. Go health won’t answer the phone, so went back in person and they wouldn’t give us a paper prescription. Said they would call it in to the other rite aid that’s open. So we went to other rite aid and they didn’t call it in. So 4 trips with a sick kiddo in pain… and still no meds.Update- went to pharmacy an hour later and still no script. So took a third trip back to gohealth to finally get ONE prescription. Still don’t have the other. Icing on the cake? The dose of the one prescription is wrong. Will follow up with my primary care as this is ridiculous…We’ve had great experiences in the past here, but exhausted from today.

The staff was super friendly. Loved how to Dr wanted to make sure he did everything he could do to help alleviate my migraines. He went above and beyond my expectations and the medicine I got helped out a lot. Also being able to schedule an appointment online was super convenient as well.

Wouldn’t recommend this location for Covid testing. Not sure if it was my age or just trying to bill my insurance for every minute they could squeeze out of me. I got there 5 minutes early for my scheduled apt. 10 min after my apt time another patient came in who had an apt 15 minutes after mine but he was somehow seen before me for the same Covid testing. I waited for 30 minutes just to be seen. The man who administered my test was very nice however I then waited another 20 minutes in the room just to be seen by a PA who asked me the same questions I was asked twice already and who conveniently came to talk to me promptly after I had to poke my head out to see if They genuinely forgot I was in there. This is also the same location that back in 2021 charged me $170 in testing that I never consented to or knew about before getting a bill

Awful provider. Gave me no more than 3 minutes of her time and BARELY examined the issue I came in for. Downplayed the infection, which put me in the ER 2 days later and which I had a procedure for 2 days after that. To make things worse, I now receive GoHealth marketing emails. Awful experience. I want a refund.

Please read to the endAMY was great assisting patients, smiling through out the checking in time,her warm voice was comforting to stressed patients. She made it easy for everyone she helped, she is a blessing. Definitely 5⭐ for AMYOn the other hadn her older coworker, unfortunately i didnt get her name was totally the opposite. Did everything the hard way, complaining to the doctor of so many walk-ins. She told him forty,and she is not doing it.What????People who had Appointments who were checked in may be 5,or 6. There was yes walk- ins. Between her and amy maybe took 10 .We started at 8am by 8:20 she already stopped taking walk ins.I understand the hard ship every business going through. But the least thing she could have done checking the people who were already in the Lobby, then any one who come after she could say we reached our maximum.She was discouraging people to wait by saying two hours wait.I felt two extremely different Businesses operating side by side.

This Team has been beyond AMAZING!I have received the best care through doctor visit,X-rays and surgery. The care I received during my surgery was outstanding and made me feel safe and cared for. The office, scheduling and billing are just as amazing. They are kind considerate and helpful. I recommend Summit Orthopedics highly

As always the front desk person is always nice. Know exactly, the meaning of customer service. Today, my experienced with the physician was not I expected; and because of this, there was a mess up on my prescription.

Horrible urgent care. For one it is always filthy and the PAs are the worst. When one has been in an accident and miserable you dont expect the PA to stand there and cough in your face the entire time! Have been here several times and always filthy and horrible customer service. Legacy needs to do better!

Nice to be able to reserve a spot ahead of time, reception was nice and efficient.

Have taken my 9 year old twice to the pediatric urgent care on Cedar Hills Blvd.All the staff members we encountered were thorough and very nice and the wait time was short both times.

I arrived at the Cedar Hills location mistakenly for a Covid rapid test for travel. The two medical assistants were so unbelievably rude I was shocked. They told me even though I had made an appointment on Friday. The policies had changed over the weekend. Instead of being empathetic and explaining the situation these two were dismissive and condescending. I am in the healthcare industry and these ladies should avoid working with patients. I am very disappointed in this type customer service and patient care. By the way, I went to the Raleigh Hills location and they were fantastic.

Super rude inattentive women at the front desk. Its very clear they dont like their jobs and they dont want to be there.After waiting about an hour in the care room for the one physician seeing several people, my concerns were not taken seriously, and I was dismissed basically with a Tylenol prescription.This is how people die, please avoid these cantankerous aloof workers here and do yourself a favor.GO TO A DIFFERENT URGENT CARE.BY ANY MEANS NECESSARY, GO SOMEWHERE ELSE.

They told my girlfriend to be there at 2 for her 2:20 appointment so they could get her in early for what was meant to be a real quick appointment. She was there at 2. Not only did they not get her in early. They got her in 25 minutes past her apointment time, and proceeded to take close to an hour on the quick appointment. The excuse for the lateness was that another patient was late for their appointment. Im sorry, but if someones THAT late for an appointment they can just reschedule. People plan their days around this stuff.We were over an hour late for a family gathering as a result. It is 3:38 right now, and she has been waiting 20 minutes for the paperwork as the staff are chit chatting rather than helping her get out.

The staff were all very personable, and welcoming. They each were forthcoming w lots of useful and relevant information, and were sensitive to my complaints.I feel I received excellent care.

My provider was excellent: kind, efficient, competent-everything I would want in an urgent care provider. The MA/X-ray tech was also terrific. The front office staff was kind and professional. The wait time was appropriate for being a walk in. I left with everything I needed.

The staff at this Urgent Care location were very kind and professional. I was in and out in far less time than I had anticipated. Thank you!

Clean, efficient, professional. I like being able to make an appointment.

I had an eye infection and had to get into Legacy. They had a lot of patients that day so the wait was what would expect...we are all urgent patients. The frint desk was so strong in addressing the meanest and nastiest calls and patients. Staff were super supportive and explained why the waits were long. I was well cared for. Facility extremely clean. Staf just excellent and my meds were ready as they suggested. People need to remember that the medical staff are humans too because they sure treated everyone in that manner. Thanks Legacy

The PA was outstanding….clear, thorough, great communication

Front staff is incredibly rude. Specifically Sally, who has no communication skills and ignores patients. A little kindness and recognition goes a long way, and there was none of that here. Next time I’m going to any other urgent care.

Top notch service and professionalism; staffed with a pediatrician late on a Saturday afternoon. They got us in and seen by the medical team quickly, which is exactly what we needed for a sick little boy. Thank you!

Just tried to be seen as a walk in at this GoHealth facility. I am a legacy employee (RN) so I was trying to use my own company for my health needs. Rudest staff Ive ever encountered. Definitely not up on any of Legacys core values regarding customer service. There were 2 staff members at the desk and NO ONE in the waiting room. One staff member was one the phone. I said hello to the other staff who did not even acknowledge my presence and then got up and moved to another desk away from me. The other staff member finished her call and did not acknowledge me. Finally the first person came back and asked me if I had made an online reservation. I had not. I was then told, rudely, they couldnt see me until 1:30. (It was 10:30) I pointed out that the waiting room was empty. She said well you can wait but I dont know when we will work you in. I just got here, I dont know what the flow is. She never bothered to check. I told her I would go elsewhere. I will never go here again for medical attention and I will be making others aware of their horrible customer service. My experience DOES NOT reflect well on Legacy and I see from reviews others have had my same experience.

Today, my daughter was refused services by the front staff due to it being lunch time and the facility having other patients! I am disgusted! Not once, was she asked for insurance information, DOB, or anything remotely normal to determine if services should be refused. Are receptionists making medical services decisions now? Even worse, I recommended my daughter to go there because of the good treatment Ive received in the past. Dont know who they have out front, but put her in the back so she can eat all the cookies, pizza, and food she needs to make sound decisions.

I was experiencing some discomfort with my health, and my doctor told me to go to urgent care to get the quickest care. I went to this website and saw that you could book an appointment! (It was even 20 minutes from the moment I saw the site). I booked my appointment and showed up in time. When I came to the front desk a medical staff seemed to be a bit flustered and occupied and it took a while to get all my information in. When I finally came inside to see the doctor, a nurse did my vitals and was very attentive. The MA was very efficient and addressed my concerns. She diagnosed me with tests they provided at the clinic and I got the care that I needed. I feel they treated me really well, and was super precise with their decision making. I highly suggest this place if you are looking for quick and efficient care.

I needed stitches and got them here after not being able to get an appointment at another location. I felt very tended to and cared for with my injury as all stepswere explained. Thank you all from the front desk to the nurses and doctors who helped me out with my busted open knee! Yall have a great team!

Called in a panic and didnt live close to the area, told we could be seen In 20 minutes, the lady at the front desk was helpful and patient when I didnt have my sons insurance info, doctor came and diagnosed quickly. We were in and out in 40 minutes. Very happy with service.

Everyone there from woman who helped me over the phone to make the apt, the intake person, the nurse & to the PA were absolutely fantastic! They treated me with professional compassion, were courteous, patient, extremely helpful, thorough & obviously very knowledgeable; I felt confident in their care & the treatment plan.

Kiddo suffered a laceration a few blocks away. Quick google and found this place - very kid friendly. Closer and seemed like a less risky experience than hitting St. V’s ER (last time several hours for stitches). Walked in, checked in immediately, sent to room in back as soon as checking complete (literally did not sit in waiting room), and followed in by nurse. In and out in an hour, and everyone there was extremely kind and professional.

Tested positive for COVID-19 at home. I have a pituitary tumor, so illness affects me worse than others usually- basically meaning I have a somewhat weak immune system. I go in, WITH an appointment time but end up having to wait over an hour in my vehicle before they call me in. My husband and I are brought back to a room, and left there for about an hour before the nurse practitioner comes in. When she comes in, she very rudely asks my husband to leave the room, saying that the rooms are just so small... Then, in a nutshell, she refuses to consider my pituitary adenoma as being anything significant, tells me Im not high risk, and tells me to just rest and take OTC medication for my symptoms. I was sent home without any COVID medication, AND they DIDNT even TEST me for covid to confirm or deny that I have it! This place is listed as a Test& Treat facility. They didnt test nor treat me. And everyone we encountered was rude to say the least.

So please with my experience hands down the best attention to patient symptoms. I really appreciate the medical staff listening to my symptoms and providing me with the best medication to fight my URIUpper respatory infection. I cant thank you enough for giving me my life back. Infection reached my brain and affected my body joints. I feel like a teenager now, my energy,and,brain motor function skills have improved memory is back and attention to detail and follow tasks to completion are all 100% now I feel absolutely like superman, thanks guys your the best.

Walked in with a crying child that had just thrown up in the car and we were both a mess. Staff immediately offered help and placed us in a room to get cleaned up. All staff was super kind, considerate, and reassuring. Received efficient and helpful care for my child

Timely, I was able to make apt online. Wait times were reported on the website was two hours. With this feature I was able to do my wait time from the comfort of my sickbed at home. That was a huge relief to me! The PA had excellent bedside manner and shared with me information on my diagnosis expanding on what I already knew. Being an 20+ year Nurse, currently at Legacy Emanuel, I am no stranger to bedside manner. I was as pleased as a patient, as I have been as an employee of the Legacy Health System. The core values are embodied. In a word, Exeplary! All staff were welcoming and caring and I felt awfully ill.

I had to make kind of a last minute appointment for a covid test due to a surgery I’m having in a couple days. I was nervous for the test, lol. I was seen pretty quickly upon check in and the test was painless and stress free. Got my results in just 15 minutes, could not have asked for an easier experience.

Do not go to these people. They are overpriced and do not bill your health insurance as they should. I have dual coverage with Anthem Blue Cross Blue Shield and Cigna and they are still charging me $466.00 for a flu visit. Both insurances are telling me that they have NOT been billed by this clinic and when I attempt to contact them you get people in Central America who can’t speak English!!! I am not okay with people in other countries having my personal info. This honestly is is a joke. The visit lasted 10 minutes and I was told that it was a virus and that the couldn’t do anything for me.

The staff was friendly and put my mind at ease. Definitely will be back if I need to go to an urgent care again.

DO NIT USE THIS LOCATION. They let my loved one hop around the lobby and hop back to the exam room without even offering her a wheel chair. Her poor foot is so swollen. We asked for a doctors note to stay off work and they are treating us like we made are asking something unreasonable.

They need to change their name because there is no urgency, nor do they care. Every time at this location my appointments get punched back or I show up on time and still wait over 30 minutes and I’m just told “oh well” even when I’ve been in excruciating pain.

I left the place crying because of the rude staff. I asked if I would be able to get a medication that I normally need during or after antibiotics because antibiotics ruin my systems good bacteria and the doctor asked why am I even running this test for you then? I tried to explain why itd be helpful and you could see him visibly get angry clenching his jaw and get red faced. He stood in front of the door of the room which made me feel like I couldnt escape if I needed to. I felt super unsafe and like a burden because of his behaviors. The nurse made me feel like I was a burden for even coming in. She pretty much just sent me to the restroom which looked like it hadnt been cleaned up all day. I understand that its a tough time and the job is rough right now but its their job to be there for the people and to help them feel safe, and to help them get better.

If I could give negative stars. I would.The front desk person named Leslie and the doctor are very rude, belittling and condescending.My sister is a victim of malpractice.The front desk person ignored my sisters request to update her information and was very harsh and brute in her responses.Leslie, the front desk person, was also the person who did my sister’s X-ray. forcibly moved my sister’s injured foot without consent. Even after my sister expressed that she was experiencing pain. Leslie replied “I have to move it to see what’s wrong with you.”The doctor continuously assumed the situation that led to the injury without seeking clarity. When my sister explained how her injury happened, the doctor questioned her.Since we entered and exited the building the whole experience was uncomfortable and felt discriminatory.I couldn’t help but think based on how the doctor and front desk person treated my sister and us that we were not welcomed.It is not a healthy environment and I would encourage Leslie and the doctors to revisit education on trauma informed practices.

Great overall experience! I had to take my 10 month old in for an ear infection and the whole process was efficient and productive. The PA and support staff were amazing and explained things and took the time to understand what was going on. I didnt feel at all rushed and will be back if needed!!

I absolutely love that I am able to check in and select a time before coming in. The text reminder is so helpful and the entire process of being seen in smooth and as easy as possible! The PA was fantastic. I didnt feel rushed as is common in urgent care clinics. I am willing to drive 25mins to be seen here.

Omg. I went on Monday, with a sore stomach. I was completely out of it, the last thing I needed was for the receptionist to be dismissive and rude. She wasnt only rude towards me but the lady who came after me. There is no reason to be treating patients like this. We are already coming in not feeling all that great, the least you can do is offer a warm welcome and not argue with us about our symptoms.

Walked in & they advised to make an appt. Came back 3 hrs later & waited addl 30 mins & was told that my healthcare advocate could not be present. What? If u want a horrible experiece go to GoHealth they wont disappoint.

Everyone treated me professionally & competently. Excellent upbeat bedside manner. I had a potentially problematic situation with a stitches, from a cut wound, that had fallen out prematurely. I was fortunate with no lines and very speedy care. At the same time I felt listened to and unrushed. Thank you for positive experience.

I went in with an ingrown toenail at 6:45 pm and did not see the PA until 7:58. He came in and proceeded to tell me he had worked 7 12hour shifts. Didnt even look at my toe, prescribed an antibiotic and said to soak and follow up with my PCP. I cant get in with her until August so went to Providence, got right in and fixed it with no issues.

Came here to get an x-ray for my ankle. Walk in. I figured there would be a wait, no biggie. Staff was nice enough. Little did i know they had 100 Covid-19 tests scheduled for the day. Im 18 weeks pregnant. I cannot believe i got no warning or anything that they were going to have so many exposed people in.All the other urgent cares Ive been to make Covid-19 patients stay in their cars for testing and they arent allowed in until after it comes up negative so they dont expose not Covid-19 patients.I now have to assume I was exposed just sitting in the waiting room. Not happy. I left without care or my xray and will go to a better operating facility tomorrow. I sure hope its not broken.

Saving lives: 2/10Not saving lives: 8.2/10Literacy: 3/10Psyche: 7/10Would have been 2 star rating, but Mercedes Grenadine is a fantastic physician

Highly recommend. The nurse practitioner was very intelligent, clearly very capable of helping me, a great listener, and very nice. Super location. All nice staff.

Excellent care for my 2 year old. NP Sherry did an amazing job!

My appointment started on time, the staff was very attentive and friendly. The PA was very knowledgeable and gave explanation for every decision made along the way. I will be back!

The Staff there are Amazing. My referral was followed up on and I have scheduled an appointment. Thank you very much! I am in pain from a bone spur in my foot 🦶🏻 it hurts bad. Needed to know what is causing my misery Legacy Go Health did their due diligence by me. 👍

Arrived 30 min before closing. Explained to receptionist I was in pain below my ear with swollen lymph node and he says the doctor is swammped with work and we are about to close now, what we can do is schedule you for tuesday (3 days out) when I asked him what do I do in the meantime about my pain he simply said I dont know. Dont know why they would call this place Urgent Care. Horrible

The Legacy Healthcare is usually excellent. If it were not for the P.A. I was assigned this review would be 5 stars. The Receptionists, Nursing Assistant and Phone System excelled as usual. I will not ever let the P.A. be assigned to me again. However, I will return.

Like others have had problems with, staff refused to prescribe antivirals when my covid-positive girlfriend with documented, CDC-listed high-risk factors went in after finding this sorry excuse for a healthcare provider through the Department of Health and Human Services Test-to-Treat program. Now she’s laying next me throwing up, and barely able to breathe. Absolutely needlessly, because these folks aren’t educated on what the U.S. government has designated as risk factors. Shame on you, GoHealth.

I went here because I injured myself and was missing a lot of work as a result and need extended intermittent leave. Because Dr. Hilley didnt see anything in the x-ray and referred me to a physical therapist, she wouldnt fill out the paperwork I needed her to, she said the PT can, although PT are ineligible to fill out the paperwork she still refused. So tomorrow I may be out of a job because the paperwork isnt filled out and I cant get in to see my primary provider until two weeks after everything is due. Awful experience. I would have been just as well off never showing up; I know Ill never go back. Oh, and I get pay for it, lucky me.

Michael was so kind and ready to help me. He was thoughtful about the questions he asked and the recommendations he provided to my nurse practitioner. I was also seen very quickly!

Terrible customer service and incredibly unhelpful in helping resolve my billing issue. I was charged twice for my care I received on 7/17/21. I have called the clinic 3x to try to solve the issue and each time I am directed to call their billing department on the East Coast. The billing department runs on Eastern time and it is legitimately impossible to get ahold of them while I am working everyday Mon-Fri and they are closed before I even get off work. I am absolutely dissatisfied with my experience with Legacy Go Health and would not recommend it to anyone.

I did a walk in early afternoon on a Monday. I didn’t wait for 15 minutes. The girls at the front desk were patient and kind. The doctor was knowledgeable and easy to get along with. For urgent care, I really enjoyed it.

Excellent servicesNo delayHighly professional

They left a Gentleman who believes he has Covid in the open waiting room for quite some time. They are also refusing to allow me to see my partner who is throwing up. Hopefully they will treat him. I will be updating this review. I have asked multiple times if anyone has even asked him if I can go back and their answer was I dont know. This is absolutely shameful.

Went in with a fever and major body aches. Told the doctor, or whoever I saw, that Im breastfeeding but Ive never had mastitis before so I dont know what to look for. She said that you would know. Only tested me for flu, which came back negative, however, still prescribed Tamiflu. I was still unsure if it was mastitis or not, I was in too much pain to take off my clothes and check on my own. Went to the pharmacy and luckily was told by the Pharmacist that the prescription may not be worth the risk while I was breastfeeding. Its expensive! And only takes one day off of flu symptoms while the drug isnt proven 100% safe to take while breastfeeding. I dont end up getting it after being explained the facts surrounding my situation. Wish the urgent care would have told me it wasnt proven safe for me and that it would only take ONE day off of flu symptoms.I get home and carefully take off my clothes due to the pain and its completely obvious that I had mastitis!!! I had to wait over 12 hours to get antibiotics from my Dr!! Had this urgent care clinic taken 5 minutes to check I wouldve had the antibiotics that night! They work and begin to take away the pain within hours! Very very simple miss on their part and I was left feeling miserable and in a lot of pain for hours longer than I had to!I received a text from this urgent care asking what experience was and since it was poor, the response back was that they would get back to me to discuss. Ive waited almost 3 weeks and no one has contacted me.I will make sure to locate another urgent care in my area to go to because if they miss something this easy, then what else are they not capable of?

Quick, no waiting, thorough, NP was nice

Great experience. Great staff, and great doctor. Dr. Amavisca solved my issue - one Ive been having for years, and in which Ive seen many doctors. Also, I got in right away - on a Saturday, and with no appointment! I feel so fortunate that Dr. Amavisca happened to have been working that day!

I cut my finger. It bleeding alot . I went there and they let me seat an hour . They said waiting for appointment come because I’m walk in I had to wait? What is Urgent Care means?

The staff there is beyond professional, nice, and friendly! I went in feeling my absolute worst and they were very helpful in treating me. If I get sick again, they’ll be the only place I go.I never leave reviews but the service they provided me exceeded my expectations for normal urgent care clinics so I felt the kudos were more than necessary.

I was severely sick last week (still am sick ) and I went in there requesting a flu swab. They denied it because I am a “healthy woman who will fight it”. They are definitely right but my concern was that I was spreading this to the patients at my job, the kids at my sons school, and the kids at my daughters day care! The PA did not seem to care and told me I could go to another urgent care to get a swab done.P.S this is my second time at this location and their front desk is awful! They are not welcoming at all!! Hire people who make others feel like they’re in good hands.

I could barely walk due to a knee injury. Staff offered a wheel chair right away. They took 3 x-rays of my knee, put three stitches in it and sent me home with the most thorough wound care instructions I have ever received. I can’t say enough about how nice and professional everyone was.

Arrived at this facility which I had been to before a couple years ago, and there was a lot of walk ins (with an empty waiting room mind you) but whatever I decided to make the soonest appointment and just sit and wait which was about an hour and a half. This gentleman walks in and he was asked if he had an appointment and he did not hes just a walk in and they provided him with a sooner appointment than me and I had been here first. If youre going to run a business as a first come first served basis when you dont have an appointment you should honor that instead of providing someone who came in later with a sooner appointment. Maybe thats just me though, my time should be just as important as everyone elses....

Wait with appointment. Lots of people standing around not helping people. Receptionist got attitude when I asked what she wanted me to sign electronically without showing me what I was signing. Interaction with the nurse was equally unpleasant. If I had a choice I would have walked out.

Jared C Goodwin was the PA I saw. He went above & beyond in my appointment. After getting a negative covid test, he took the time to figure out why I was sick instead of making me get another appointment. I truly appreciate his professionalism & compassion.

This is a great place to get a COVID test done! It was easy to schedule. I accidentally was about 40 minutes late to my appointment, but they were accommodating and were able to squeeze me in.

Friendly faces eager to help customers like me very professional. Everything went smooth. They came back with happy faces and good news. Thanks.

The service was good with minimal wait times. My cpap mask had broken while I was on vacation. I needed a prescription to purchase a new one. They got me what I needed and I was able to get a new mask that day. GoHealth literally helped me sleep easier. Also since my insurance is Washington state and I had to pay Id like to say the price of the visit was very reasonable. All in all a good doctor visit.

Dr was so kind and helpful! Thank you!!

All the staff was so nice, doctor was very professional.They take care of us right away when we arrive.

Everyone there was extremely pleasant and put me at ease. I went in to get my yearly STI panel and there weren’t any harsh comments or judgmental comments (which I’ve experienced several times elsewhere). Great staff and definitely recommend this location!

They took great care to make sure I didnt have greater disease.

This girl pace was awesome. Ive had swollen tonsils for 2 weeks and heavent been able to eat, sleep, and towards the got to the point where I couldnt even drink water. I had been taking antibiotics from a previous apt with my primary dr that I just got worse after taking them. Plus I had a fever and started vomitting which is extremely painful to do with swollen tonsils.They gave me a shot and got the swelling down within 10 minutes. I waited less than 10 minutes. The nurse that checked me in was very friendly and Dr Aaron was absolutely amazing and helpful. I will def be going back in the future. Thank you for the wonderful experience! I am now able to eat and started feeling better in less than 24 hours of my visit

Everyone was polite, gentle, they shared their wealth of knowledge, very clear with next steps as I respectfully was also given choices, very clean facility, minimal wait time.

I thought my PA was very professional she knew exactly about my injury I was able to get a sling and the appropriate instructions and some medication to help me out thank you!

Do not go here for a Covid Test. Sounds good considering they offer a rapid test and theyre supposed to be provided by your healthcare provider but its not. They charge an extra $115 office visit charge for coming in and sitting on their bench for 5 minutes. Its dishonest and a disgrace. On top of that, theyll preach to you about how even though you test negative you have to sit in a different room from your parents on Thanksgiving when you eat. Didnt enjoy going here at all.

They dont answer their phone. They have it disconnected. You try to call and wait to be connected after all the menu options have been exhausted and then it just starts over. It has been this way for months. I mentioned this during a visit and they said oh no, not all at all. Our phones are fine. Yet not a single ring or someone taking a call at the front desk for the 90 minutes I waited there.Ive called another location for records access and mentioned the phone issue, and theyve admitted yeah sometimes offices do that. Not acceptable.

Mr. Gomez was very professional and very likable.

Both nurses and doctor where nice and polite with my twin and thank you Itlze for taking you time with my son and even you talk to him in spanish as you where giving him 2 shots 🙏 he didnt cry that much as I was thinking cuz you explained everything to him (my son is 5years)

Came here on June 14th with some terrible stomach issues that they didnt seem to take seriously. Never saw a doctor just a PA. Refused to do any imaging. Just did bloodwork and a stool sample. The woman who took my blood seemed annoyed that she was even there. She didnt seem to know how to draw blood well. She stuck the butterfly needle in my arm and then started moving it side to side. Then did the same thing to my other arm. They didnt do any form of treatment for me. No nasea meds or anything. Just took blood and sent me on my way. Fast forward to June 17th. Ended up just going to the ER at Meridian Park and turned out I had a gallstone. Could have been very dangerous. My primary care doc and my nurse at the ER were very concerned that the urgent care didnt do their due diligence. Just avoid this place and go to meridian park emergency room if you think you have anything that isnt COVID. My experience at meridian park er was great!

Do NOT go here. They will bill you 100% without notice or a receipt. They expect you to put a card on file and then they will randomly pull whatever money they deem acceptable. No email. No invoice. No notice. Then they will refuse to remove the card from their file. Absolutely unacceptable business practice. They dont notify you about whether or not your insurance was charged. And they do not tell you anything. They just bill you. No. bad. Dont go here. Go anywhere but here.

Staff was kind, professional, efficient. Facility was clean.

Waited over an hour after my virtual appointment time was scheduled. Nothing. Tried calling numerous numbers. No answer, or full inbox. Just TELL ME if it is gonna be a while for my appointment. Dont just leave me hanging. Terrible experience, will not recommend to anyone ever. If they charge me for cancelling I will not be okay.

They were very unhelpful when I walked in with an existing spine injury. Only one person behind the counter and the other gal was in training. I sat there for over a half hour before I could even talk to them about what was going on.If your going to have a clinic make sure that they are prepared to handle two customers trying to get seen at once. If you cant check in two patients at once you shouldnt be allowed to work.A spine injury should be priority.

You have Angels there, 10!!! Yes!!! Dr. James Barger was so professional he saw how badly i needed help and did not just sweep me out the door. He actually made a miracle happen in my life and is recommending what has needed to be seen for years, that i need FMLA and possible dissability. I cried when he said the kindest heart felt words to me and i wanted to hug him so bad...i now have, because of him, hard(documented on paper) evidence that im not ok, systemically. Even tho i look perfectly healthy on paper. I now have direction. Thank you, so very much, Dr. Barger!!! 💖

Wonderful and caring staff. I’m so grateful for everyone there, Sally, Dr Shung Nip and another medical assistant (I’m so sorry: didn’t see her name) are absolutely amazing. Came in with bronchitis, they made sure to check me head to toes and let me go only when my vitals looked ok. Thank you so much for the work that you do

I went in with an ear issue on 2/3/2020. When I was seen I had told the MA and the doctor I have a history of ear infections due to the hard wax that I have. When I was examined I was told I had a viral infection. I had no fever, no sinus issues, no cough, or sore throat, but my ear hurt like hell and the left side of my throat was swollen. Here I am 5 days later with the exact same issues and guess what, I do not have a cold or flu as the doctor stated. I have a damn ear infection that spread to my lymph nodes and am now on antibiotics due to the competence of another physician. Wont ever return to this facility.

Absolutely the best urgent care clinic I’ve ever visited. I am a physician myself and Legacy Health is a friendly, professional, and companionate medical facility that I will visit again as needed. Thank you to all the staff members who turned my medical situation into a pleasant experience.

Paid $165 for a nurse to tell me to go to a hospital instead, came back a few days later and paid over $300 for two covid tests. staff are also very passive aggressive and rude. this place is a money pit, never coming here again.

Don’t let a  lot of people know . . . I love the quick service I get when I go. I have accessed this Urgent Care facility at least 4 times in the last 4 years; mostly (3 of 4) for non-urgent issues. Only the urgent issue was not optimally serviced.

They were completely unprofessional and treated me with disregard for my physical ailment. Let me start by saying that I have never written an online review before. I own a small construction business and sell software for a very well-known company. So as you can tell, I dont have time for bs. I went into the clinic to be treated for a gout flare-up. Ive dealt with this enough times to know exactly what works and reacts well for my body. When I explained this to the nurse, I was offered an alternative medication, which I explained does not react well for me. Granted, I did ask for pain meds but only because I need to be on my feet when Im swinging a hammer. Not sure how many of you are familiar with gout pain. I told them that if they cant help me then I need to go to another clinic. Another worker, perhaps another nurse, came up to me as I was walking out and accused me of going in there for drugs. Yes, I did go in for drugs but only because I needed them. I explained my situation and she kept embarrassing me and telling me I was just in there for the drugs. I was so upset at this moment because I was in so much pain and this person was sticking her words down my throat. Now, 2 months later Im getting a bill from these guys. What a joke! I called their billing dept. and the lady was very nice to me. I explained to them they can bill me, this wasnt about the money. This was the embarrassment and harassment of my character that I went through at this GoHealth in Beaverton.

The people here are nice but the billing department is a joke. Came here for a covid test and was charged for all of it (supposed to be covered under the CARES act) because the billing was wrong. After 3 phone calls and more time on the phone than I ever spent in the clinic, they are still sending me bills. I will never go here again.

Well I arrived at 8am as per their hours of operation. No one was there and door was locked. I called and spoke with a woman that was pretentious and rude. She then came outside to speak with me and told me I had to wait for someone to show up to register me and they werent sure when they would be getting in., and they are human whatever that meant.! After that she told me to go to another location! Very rude and not accommodating in the least. Will never be going there and I hope u dont either!!

Got checked in fast by Amy, vitals and tests were collected fast by Shelby, and Jared saw to all my concerns and addressed all questions.

Absolute and epic fail, particularly given the health crisis our community is enduring. Booked appointments at Legacy mean absolutely nothing in terms of when you are seen; they only mean you can check in at that time. Some waiting is to be expected, sure, but we waited for a full hour in one of the offices before we were seen. Thats not just unacceptable, but its negligent, as this facility is also doing covid testing, which means that it has a responsibility to all patients to limit the amount of time customers spend inside the actual facility. What they dont tell you when you check in or make an appointment is that the facility also takes walk-ins, and so your appointment time means literally nothing because walk-ins also go into the queue of the total patient load the facility is managing. Bottom line, the number one risk associated with contracting covid 19 is prolonged exposure, which is why healthcare facilities, including doctor offices and even doctor offices within hospitals, are limiting the number of patients allowed to enter the facility at a given time. Instead, though, Legacy Healthcare is allowing patients to sit in their facilities for a full hour before being seen. As I said earlier, that is not just terribly frustrating, given the spirit of booking appointments and the value Legacy promises by offering booked appointments, but its downright negligent and dangerous during this time. Shame on Legacy for allowing this, shame on them for not telling patients how long they could be waiting, and shame on them for not staffing to the patient load. Do yourself a favor - a big favor - go anywhere else besides Legacy Urgent Care.

Dont go here. Incompetent and rude staff. They didnt even touch me or ask me to move my injured leg. They just said get an x ray or go home and take some advil. That was it. Oh one medical assistant told me to think about candy to make the pain go away.Comple waste of time and money. An embarrassment to the medical field.

The PA was very thorough and attentive. The Covid testing procedure was efficient. The one thing is that the instructions on the OHA Covid site about the need for an appointment to obtain a Covid test was not stated clearly.The staff was good about working me in, and I appreciated that very much!

They were awesome, kind, understanding, and I couldnt have had a better experience. I was scared and thought I was having a heart attack. I barged in thinking I was dying--they took me in right away and didnt make me do paperwork or check in yet. I really appreciated that. Turns out, I was having the worst anxiety attack of all time.

The clerk who checked me in and the tech that took my blood pressure were very nice. The PA (no doctor, just a PA) never showed up. After 45 minutes I walked out. I need to be cared for by somebody who cares about what is important to me... like my time. This is just another chipped cog in a broken machine.

Very helpful. I love that they were electronically connected to all my records. The doctor was excellent. She reassured me that my health is fine. She gave me soundadvice about how to take care of myself.

I came to Legacy GoHealth Urgent care with terrible pain and sores in my mouth after taking a 3 day supply of antibiotics for a normal UTI. On top of that, I also had what I thought was a vaginal yeast infection. I was talked to by the Nurse practitioner there, who seemed very sweet and concerned that I was in so much pain. I told her that I might have a yeast infection in both my mouth (oral thrush) and down below, but I reiterated that wasnt sure if that was the case. I took Monistat the day before and I seemed to clear up the lower yeast infection on my own. She did not do any tests on me and said that it didnt look specifically similar to oral thrush, but still gave me two medications for the yeast overgrowths just by asking questions. I cant blame the diagnosis, because it seems like it would have been the most likely thing going on. She also told me to stop taking the antibiotics for the UTI, which I did. Luckily the UTI did go away and did not come back. When I asked if the yeast medication she was giving me was going to hurt my mouth, she said no. After I got home and took the first dose of it, I couldnt imagine even trying again. It hurt so bad. I continued with the treatment and did not feel any relief or sign of getting better, but actually I was progressively getting worse. I called back that day before they closed after using the mouth wash 3x as well as taking the pill they prescribed as an anti-fungal, stating how much pain I was in, and I was told that its not completely normal what I was going through (shouldnt that have been a sign?) but to keep taking the original medications as prescribed. My intuition was that this mediation wasnt working. The second morning the pain was worse and the swelling was worse. Way worse. I could hardly talk and I was in cringing pain. I called back and told them I needed help as soon as possible, and the TERRIBLE man, Jim, who answered the phone seemed like I was wasting his time and told me he would call me back when the Nurse Practitioner had a chance to get back to me. The phone didnt ring for hours. I called back several times, one of which I heard someone answer the phone and just hang up. Finally at the end of the day the Nurse practitioner called me back and told me to just stick it out, and that if it doesnt get better by the next day, take a second pill and hope for the best. The next morning was a bit of the same. More pain, more symptoms, more swelling, hard to talk, couldnt eat anything. I called again. The first 5 times I called the office there was no answer at all. Finally I called one more time hoping to get someone and it was Jim. This time I was in tears and he was not remorseful at all. I told him I thought the medications were not working (AGAIN) and he insisted that I keep taking them. I asked him if I could get any kind of medical advice on what to do if what I had was not actually oral thrush or if the medication just didnt work on me, and he told me Id have to come back in to get another consultation! He wouldnt even give me advice! After asking him over and over again if I could please talk to the nurse practitioner, he finally just told me Id have to wait and they would get back to me later in the day. In the end I wasted time and money, and a terrible 3 days of the worst pain Ive ever felt....and ended up going to my family doctor. He immediately tested my mouth under a microscope for yeast, there was none, and said he thought I was having an allergic reaction instead to the antibiotics that I had taken and all the other stuff I was putting in my body was either not helping or making it worse. (Obviously!) So, after a quick visit to a real doctor, I was prescribed some pain meds so that I could actually tolerate being alive, and finally get some sleep, as well as steroids to get rid of the reaction in my mouth. It started working in 30 minutes. Never go to Urgent care....if you have an alternate option....especially not this one. Jim was truly the least compassionate person Ive ever met. Next time, LISTEN TO YOUR PATIENTS PLEASE.

Came for help with a sinus infection. Received care quickly, the doctor evaluated my health, we discussed my health history and prescribed an anti-biotic. I found the experience efficient and took less time than I expected.

I went into clinic for pink eye. When the first round of medication did not work, I called and ask them to provide a second prescription. I was told they would call back. When I did not receive a call I went in the next morning and was informed they sent my prescription to the incorrect pharmacy. They gave me print out and told me I could take this to the pharmacy of my choice. However, what they neglected to say was that the other pharmacy billed my insurance. I ended up paying out of pocket as I did not want to drive 30 minutes across town or go through the hassle of trying to fix it with my insurance over $9.This location also told me, when I had pneumonia, that I should go check with my primary care as there was underlying cause. When I asked my doctor said that is not the case, pneumonia does not have to have underlying issue that causes it, and it really was unfair to scare me with a potential health issue that did not even exist.

Medical Assistant was very good to me. The Doctor took time to examine me without rushing.

It was great from beginning to end, Sally and Rebecca were very professional and knowledgeable but so personable and sweet, waiting time was minimal and it was just a good experience all around, much better than when I have been in emergency rooms !

If I could I would put -10 stars for the current staff here now it has been a disgusting experience from the nurses in front in a Helpful mood meaning they were dull didnt wanna help and i can hear them sighing seeing a customer walk in to help. but the worst part is there process with having to see a particularly negative nurse upfront with a horrendous attitude like she didnt wanna see me to then a student of Physicians assistant which i was ok with who actually did a good job with listening to my immediate concerns but the worst is yet to come. after 30-45 minutes she said I will get the physician now I said great. then I see another nurse taking same vitals as previous nurse.... who again poor attitude I asked her a question and she answered in short and nodded me off. she takes a culture sample tells me 5 minutes and physician will finally see you.... 15-20 minutes go by! i hear them talking about plans and other things out my door. till i FINALLY GOT OUT TO ASK FOR BATHROOM the PHYSICIAN GETS UP AND SAYS OH IM SORRY I WILL SEE YOU AS SOON AS YOU GET BACK FROM BATHROOM. I HAD TO PHYSICALLY GET OUT OF THE ROOM TO CREATE SENSE OF URGENCY. I finally see the Physician and she writes me off for the poor process I addressed to her and she just writes me off with some long winded justification for why she basically didnt wanna see me and when she did after 2 hours later told me she cant help me with damn near anything... I finally asked for a note for time off I took to address a concern and she says due to laws and this and that again to get any kind of help from this staff was like pulling teeth when she tells me shes taking culture for my test and may take a few days to see if theres immediate threat and im saying I have been dry heaving daily I wanna take a few days to monitor this to get results back. My advice you want help see primary care doctor avoid the blonde physician assistant and the unhelpful nurses i feel bad for the student she did an excellent job at listening to me but the rest of the whole staff I SHOULDNT HAVE TO WAIT 2 HOURS AND MAKE MY PRESENCE AND TIME KNOWN THAT I NEED TO BE ADDRESSED IF YOU SAY 5 MINUTES YOU SHOULD BE IN 5 MINUTES. thank you. Never ever going here again please avoid this place like the plague may actually save your life.Update Went to Zoom+ Care on Evergreen parkway in tanasbourne saw melissa and they gave me correct diagnosis with prescriptions to help with my problems and elaborated on what is going on instead of NOTHING that legacy provided. Turns out I have Post nasal drip caught as well as G.E.R.D two prescriptions that will return me to work feeling up to speed as well as diet plan to prevent the symptoms from recurring and trigger foods that will help with long term prevention. Again avoid this place thank you wanted to give an update after literally going to two providers such a shame Legacy Go Health is so worthless now.

I would rate my experience a 10 out of 10. The staff was exceptional, professional and extremely courteous. In addition, Dr Ching provided exceptional medical support as well.

Staff is extremely welcoming, personable, and kind.We got in very quickly and were able to see the sr within 15 min after arriving.

Not a good urgent care. Waited at the front desk for several minutes with my injury until someone showed up to find out they didn’t take my insurance. Nobody was friendly, a lady walked by and looked at me and didn’t say they’d be with me soon, apologize or anything. Completely unsatisfied.

Stay away from this clinic.